ServiceNow Technical Lead

Overview

Job Description: DXC Technology (NYSE: DXC) empowers global companies to operate their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Many of the world’s largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Discover more about our commitment to excellence for customers and colleagues at

At DXC, we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions. Our DXC Insurance Services support clients in optimizing and transforming operations, reducing costs, and building agile channels for growth.

Leveraging our people, technology, and best practices, we improve and automate complex business processes across middle and back offices—while enhancing customer experience transformation.

As a Service Now Technical Lead, you will play a pivotal role in driving modernization, migration, and optimization initiatives across Service Now environments for our enterprise clients. You will serve as a trusted technical advisor, providing expertise in Service Now architecture, design, development, and release management. This role requires a seasoned professional with deep Service Now development experience, strong understanding of platform upgrade cycles, and proven ability to review, refactor, and migrate legacy code into stable production environments.

You will also guide teams through technical best practices, platform governance, and continuous improvement efforts.

• Lead the design, development, and implementation of scalable Service Now solutions aligned with client requirements and platform best practices.
• Review and refactor legacy code, ensuring quality, performance, and maintainability across modules and custom applications.
• Manage the end-to-end migration of code and configurations from development to production environments.
• Participate in platform upgrades, patching, and release activities, ensuring minimal disruption and optimal performance.
• Collaborate with architects, administrators, and business analysts to define requirements and implement solutions using Service Now native tools.
• Drive automation through Flow Designer, Playbooks, and Automated Test Framework (ATF).
• Ensure adherence to coding standards, security guidelines, and compliance requirements.
• Mentor and guide junior developers, promoting a culture of technical excellence.
• Support continuous improvement initiatives across development, testing, and deployment processes.

• 8–10 years of overall experience in Service Now design, development, and implementation.
• Service Now Certified Application Developer (CAD) certification is required.
• Strong hands-on experience with Service Now architecture, scripting (JavaScript/Glide), and system design.
• Proven track record of migrating Service Now applications from development to production and supporting platform releases.
• Expertise in Service Now upgrades and version management.
• Demonstrated ability to analyze, refactor, and modernize legacy Service Now codebases.

• Customer Service Management (CSM)
• Playbooks
• Flow Designer
• UI Builder
• Now Assist / AI
• Platform Analytics
• Predictive Intelligence
• Service Portal
• Catalog Items
• Automated Test Framework (ATF)

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• Experience with Agile or Dev Ops methodologies for Service Now delivery.
• Familiarity with CI/CD pipelines and source control (e.g., Git, Jenkins).
• Strong analytical, communication, and leadership skills.
• Ability to work collaboratively with distributed teams across time zones.