IT Asset Management Analyst

IT Asset Management Analyst – U.S. Renal Care

Join U.S. Renal Care as an IT Asset Management Analyst and play a vital role in managing IT equipment across our infrastructure. The position involves designing, configuring, and implementing IT asset management solutions within the Service Now Platform to meet our unique business needs.

• Strong knowledge of IT asset management, configuration management, and Service Now platform capabilities.
• Responsible for the lifecycle management for all IT equipment.
• Liaison and consults with various teams to ensure alignment with IT Asset Management requirements.
• Collaborate with end‑users requesting IT equipment via Service Now to understand their business needs, processes, requirements, and challenges.
• Provide expert advice and recommendations to improve our IT Inventory.
• Provide input to our Service Now Team to gain more efficiencies within the Service Now Platform.
• Collaborate with team members to enhance system functionality and address technical challenges.
• Escalate Asset Management related issues to management.
• Receive all incoming IT Assets and tag them in our inventory to be distributed to the appropriate cost center.
• Work with our external vendors to maintain clear and concise records of all incoming and outgoing orders.
• Schedule monthly equipment disposal with external vendors.
• (ITAD) Perform security procedures on IT devices that are end of life and need to be disposed of.
• Strong organizational skills for asset management and documentation.
• Manage procurement and asset tracking processes to maintain accurate inventory records via Service Now.
• Utilize Active Directory to manage user accounts and machine accounts effectively.
• Ability to prioritize workload and make good judgment calls according to the precedence of escalated requests.
• Participate in team concepts and promote a team effort; perform duties in accordance with U.S. Renal Care policies and procedures.
• Regular and reliable attendance is required for the job.

• Efficiently maintain asset management in Service Now for the life cycle of the device for auditing purposes.
• Communicate status updates on requests to users and management.
• Strive to achieve and maintain high levels of customer satisfaction.
• Occasionally perform tasks such as stooping, kneeling, crouching, crawling, climbing, and balancing.
• Lift objects weighing up to 30 pounds on occasion.
• Minimum of 3 years of professional IT asset management and procurement experience.
• Minimum of 4 years of Service Now experience.
• Minimum of 3 years of professional IT support experience (IT Hardware work preferred, but not required).
• Must have a strong understanding of PC hardware and software.
• Ability to work in an organized manner, quickly and efficiently in a fast‑paced environment.
• Works well independently as well as part of a team.
• Strong communication and interpersonal skills.

All Full‑Time employees are eligible for the following benefits:
Medical / Pharmacy, Dental, Vision, Voluntary benefits, 401k with employer match, Virtual Care, Life Insurance, PTO. All Part‑Time employees are eligible for: 401k with employer match, PTO.