Technical Support Specialist

Pay Rate: $23.50/hour (W2 only, no flexibility)

Note: Strong possibility of conversion for the right candidate (must be eligible to work for any employer in the U.S.).

We are seeking a Retail Tech Support Specialist to provide hands-on technical support in a fast-paced environment. This role is 100% onsite in Plano, TX, with typical hours of 8:00 AM – 5:00 PM CST (some evening project work may be required).

• Technical Support: Troubleshoot and resolve user-reported hardware/software issues on desktops, laptops, mobile devices, and peripherals.
• User Assistance: Provide end-user guidance, training, and self-service tips to improve user experience.
• Documentation: Create and update IT procedures, troubleshooting guides, and knowledge base articles.
• Knowledge Sharing: Support colleagues and empower users to resolve common IT issues.
• Continuous Learning: Stay current with emerging technologies and industry trends.

• High School Diploma, GED, or equivalent.
• Strong problem-solving, communication, and customer service skills.
• Experience with cabling (testing, running, repairing).
• Familiarity with multiple operating systems (Windows 10/11, MacOS).
• Knowledge of hardware components and basic networking concepts.
• Ability to work independently and as part of a team.
• Flexibility for occasional after-hours project work.

• Bachelor’s Degree.
• 5+ years of IT professional experience.
• 2+ years of Google Suite experience.

We are an Equal Opportunity Employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status. We value diverse perspectives and actively seek to create an inclusive environment that celebrates the unique qualities of all employees.

• Associate

• Contract

• Information Technology and Customer Service