Manager Tools & Observability

Select how often (in days) to receive an alert:

Location:

Bethpage, NY, US, 11714 Plano, TX, US, 75024

Brand:
Optimum

Requisition #: 9374

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are
Optimum!

We are seeking an experienced and forward-thinking Manager, Tools & Observability to lead the strategy, implementation, and life cycle management of all observability tools and platforms across Network and IT domains. This role will own and evolve the monitoring and observability ecosystem to ensure high availability, performance, and visibility across our complex telecommunications infrastructure. The ideal candidate will bring deep experience in operations, automation, and observability within the telecommunications or technology sector.

• Observability Strategy:
  Develop and execute a comprehensive observability roadmap covering all technology domains, including Network, IT, and Cloud environments.
• Tool Ownership & Management:
  Lead the deployment, configuration, lifecycle management, and integration of observability tools such as:
  • Network Management Systems (NMS)
  • Grafana, Kafka, Flink
  • Alarm Manager, Splunk, App Dynamics
  • Device
    42 and additional emerging platforms
• End-to-End Monitoring:
  Drive real-time visibility, alerting, telemetry, logging, and metrics collection strategies to enable proactive issue identification and resolution.
• Automation & Integration:
  Champion automation of observability workflows and integration with ITSM/Dev Ops pipelines to improve responsiveness and reduce manual intervention.
• Incident Intelligence:
  Enable intelligent alerting and anomaly detection to support incident response and problem management processes.
• Cross-Functional Collaboration:
  
  Partner with Engineering, IT, Security, Dev Ops, and Network Operations teams to ensure observability tools align with business and operational needs.
• Lifecycle Governance:
  Maintain versioning, upgrades, scalability plans, and decommissioning strategies for all tools in the observability stack.
• Team Leadership:
  Build, mentor, and lead a team of observability engineers and platform specialists, ensuring knowledge growth and operational excellence.
• Vendor Management:
  Manage vendor relationships, evaluate new solutions, and drive platform optimization and cost-efficiency.

• Experience:
  
  10+ years in the Telecommunications or Technology industry with a strong focus on Network and IT Operations, Automation, and Observability.
• Education:
  
  Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or a related discipline.
• Technical Expertise:
  • In-depth knowledge of observability, monitoring, and alerting architectures across hybrid environments (on-prem/cloud)
  • Proven experience with observability platforms including Grafana, Splunk, App Dynamics, Kafka, Flink, and NMS tools
  • Familiarity with scripting, automation, and integration technologies (e.g., Python, REST APIs, Ansible)
  • Understanding of modern infrastructure (e.g., containers, microservices, cloud-native environments)
• Leadership
  
  Skills:
  
  Strong project and people management capabilities with a track record of driving operational excellence and tool adoption.
• Certifications (Preferred):
  Relevant certifications in observability tools, cloud (AWS, Azure, GCP), ITIL, or Dev Ops practices

At Optimum, we're fueled by our four core pillars:
Taking Ownership, Upholding Transparency, Creating Community, and…