Technical Help Desk

Senior Talent Acquisition Specialist @ Ascendion | MBA in Human Resources

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

About the Role

We are looking for an Endpoint Vulnerability Remediation Analyst to support proactive identification and remediation of security vulnerabilities across enterprise endpoint environments. This role combines technical support and customer service, requiring frequent interaction with end users to ensure vulnerabilities are resolved before they escalated into security incidents.

The ideal candidate is comfortable in a phone-based support role, has a solid understanding of Windows and Mac operating systems, and can guide users through standardized remediation processes.

• Monitor and respond to endpoint vulnerability alerts and incidents
• Proactively reach out to users to drive timely remediation
• Assist users who are restricted or locked out due to unresolved vulnerabilities
• Guide users through remediation steps using internal documentation and standardized workflows
• Perform remediation activities by referencing system identifiers (e.g., QID, device )
• Provide professional, customer-focused support via phone and ticketing systems
• Document actions and updates accurately within the case management tool

• Experience using Service Now or similar ITSM tools
• Hands‑on support experience with Windows and Mac OS
• Strong communication skills with the ability to support users over the phone
• Basic understanding of endpoint systems and operating system fundamentals

• Exposure to vulnerability management or endpoint remediation
• Familiarity with enterprise endpoint environments (VDI, virtual machines)
• Training & Support
• Remediation tools, internal systems, and processes will be provided through on‑the‑job training
• Clear documentation and playbooks are available to support daily activities

The salary for this position is between $23,230 - $30,240 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long‑term disability insurance] [short‑term disability insurance] [personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [12-15 days of paid vacation time] [6-8 weeks of paid parental leave after a year of service] [9 paid holidays and 2 floating holidays per calendar year] [Ascendion Learning Management System] [Tuition Reimbursement Program]

Mid‑Senior level

Full‑time

Finance

Banking and Financial Services

Want to change the world? Let us know.

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