VAS Engineer

App Logic Networks
, the App QoE company, helps network service providers deliver highest quality experience to consumers and enterprises. The company develops best-in-class solutions that analyze, optimize and monetize OTT application traffic going through the networks. With contextual machine learning-based insights and real-time actions,
App Logic Networks has become a global leader in Application Quality of Experience (QoE). As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes App Logic Networks unique in the market: superior App QoE!

The Role:

As a VAS Network Operations Engineer, you will be performing daily data center operations-based activities at one of Applogic Networks’ key accounts. You will use your excellent attention to detail and investigative skills to monitor, identify, and lead to resolution potential issues on a high availability production environment. Issues that are outside of your knowledge domain will be escalated to Applogic Networks’ customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as required until resolution.

Responsibilities

• Collaborate with Customer Network Operations for deployment, maintenance, administration, and operational tasks.
• Diagnosed Applogic Networks equipment failures.
• Recommend configuration changes and assist with implementations.
• General services as required include installation of software maintenance updates for all Applogic Networks devices and solutions.
• Initiate health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, and alarms with a sense of urgency when issues arise.
• Working within customers changes management and maintenance window guidelines.
• Analyze and troubleshoot critical Applications traffic and detect problems using essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs)
• Debugging network issues using Wireshark, tcpdump, tcpreplay or similar tools.
• Lead the analysis/discussion with other departments to solve and prevent issues.
• Submitting and escalation of issues into L2 support as needed.
• Accountability for Case management and ensure that they are resolved.
• Providing consultative support and mentoring other less experienced team members
• Positive contribution towards quality reviews for other colleagues and peers
• Function as the liaison and advocate between customer operations personnel and Applogic Networks customer support, including the Account Management team and engineering staff.

Knowledge and Skills

Required

• Commanding knowledge of Unix based operating systems such as Linux, Ubuntu, etc.
• Proven experience with programming such Python, Java, C/C++, or scripting languages such Bash.
• Proven experience of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools.
• Proven experience in virtualization technologies (VMware, KVM), deployment of Open Stack and experience with automation tools like Ansible
• Excellent technical background with a strong understanding of networking (specifically IP related technologies)
• Good understanding of end-to-end network call flows, as well as relevant technologies and protocols (DNS, HTTP, HTTPS, DHCP, RADIUS, DIAMETER)
• Good understanding of cloud architecture (AWS, Google cloud, AWS), containers and orchestration concepts (Kubernetes, Swarm) and tools like Docker, Jenkins.
• Experience with SQL databases, network traffic monitoring, or firewall technologies – especially in a Telecom, ISP, or Cable Internet environment.
• Experience of data modelling, DB administration, Vertica, SQL/Postgre
  
  SQL, ETL and/or BI in general (Micro Strategy, tableau, elastic search, Kibana, Grafana)
• Good understanding in virtual concepts like: NUMA, SRIOV, PCI-Passthrough, Virtio
• Good understanding of NFV particularly around MANO/ONAMP
• Exposure to and understanding web application concepts like P2P, VoIP, WAP, MMS, RTSP
• Knowledge of industry…