IT PMO Innovation Manager

This position is hybrid working 3 days a week in the New Sally Beauty Support Center located in Legacy West in Plano, Texas

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price.

Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About this Role

The IT PMO Innovation Manager plays a critical role in driving disciplined execution and informed decision-making across the IT project portfolio while fostering a culture of innovation and continuous improvement. This role exists to ensure consistent Software Development Lifecycle (SDLC) adherence across all IT projects, to facilitate IT PMO ceremonies and governance cadence, and to leverage the PPM ecosystem to provide transparent, data-driven insights into resource demand, project run rates, and overall project performance.

This role partners closely with IT Leadership, Finance, Architecture, and Delivery teams to ensure projects are properly set up, governed, executed, and closed in alignment with SBH delivery standards—while also helping cultivate ideas into outcomes that positively impact IT and the enterprise.

Primary

Duties & Responsibilities 30% – SDLC Auditing & Project Health Oversight

• Audit all IT projects for adherence to SBH SDLC standards, with a focus on schedule, budget, scope, quality, and readiness to advance to the next SDLC phase
• Review and validate required project artifacts to support leadership approvals and SDLC phase progression
• Identify risks, gaps, and non-compliance and partner with project teams and PMO leadership to drive corrective actions

30% – PMO Reporting, Analytics & Decision Support

• Develop, maintain, and execute PMO reporting standards to support IT Leadership decision-making
• Leverage the PPM ecosystem to provide insights related to project health, run rates, resource demand, capacity constraints, and overall project performance
• Ensure accuracy, consistency, and completeness of portfolio data used in PMO ceremonies and executive forums

20% – PMO Ceremonies & Governance Cadence Support

• Facilitate IT PMO SDLC ceremonies and governance cadence in partnership with PMO leadership
• Coordinate data collection and validation for ceremony inputs, ensuring alignment to PMO standards
• Prepare and present concise summaries, risks, and recommendations to enable informed leadership discussions
• Support portfolio-level resource demand planning and workload management
• Identify trends, constraints, and optimization opportunities across the IT portfolio
• Work with PMO team members to identify and implement continuous improvement initiatives that improve forecasting accuracy, strengthen cross-team hand-offs, and drive clearer alignment across SDLC phases and PMO ceremonies
• Help cultivate new ideas into outcomes that improve PMO effectiveness and delivery maturity

5% – Enterprise Partnership & Stakeholder Engagement

• Build strong partnerships across IT and the enterprise, including Digital, Solution Delivery, Infrastructure & Operations, Finance, and Vendor Management
• Guide leaders, SMEs, and vendors in defining business needs, problem statements, success measures, and delivery storylines

Knowledge, Skills & Abilities

• Bachelor’s or Master’s degree in Business Administration, Information Technology, Computer Science, Project Management, or a related field; or equivalent practical experience
• Strong analytical and critical-thinking skills with the ability to synthesize data across budget, timeline, scope, and resource dimensions
• Demonstrated experience with SDLC governance processes and project lifecycle management
• Self-motivated professional with the ability to work independently, proactively identify issues, and drive…