ServiceNow Developer

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Position Summary:

Our Service Now Developer is critical to our organization’s IT infrastructure and security management. This position will focus on developing and maintaining applications within the Service Now platform, within the ITAM/ITOM space (HAM/SAM/CMDB/CSDM). The developer will ensure that our systems adhere to best practices, enhancing our overall security posture and operational efficiency.

• Primary role in the ITAM/ITOM design, administration, configuration, and development of core and custom Service Now environment through development and implementation of workflow customization, scripting, process automation, report development, dashboard creation, and system configuration.
• Supports the vision, architecture, and delivery of the Core Tools / Service Now roadmap, including the implementation and maintenance of ITSM, ITOM, ITAM, third party tool integrations, automation, and more.
• Provides guidance on technical aspects of Service Now integration requirements, ensuring relevant technology standards, policies, and best practices are applied consistently.
• Evaluates, recommends, and implements emerging Service Now solutions required to support future state needs of the Service Now platform.
• Supports the vision, architecture, delivery, and maintenance of the Cyber Security aspects of Core Tools / Service Now roadmap, including the implementation and maintenance of IRM (GRC), Sec Ops, SIR, third party tool integrations, automation, and more.
• Reviews, monitors, and manages the Service Now platform and takes proactive steps to identify areas of improvement and optimize where needed.
• Documents all departmental processes and any audit-related documentation needed.
• Performs other duties and projects assigned.

• 2+ Years Experience in ITAM/ITOM, specifically in Asset Management, Discovery, CMDB, CSDM area of the platform
• Working knowledge of CMDB and ability to promote/communicate best practices.
• Demonstrates initiative, drive, and broad technical knowledge.
• Excellent written and verbal communication skills. Confident speaker with ability to present, interact, and connect with executives, engineers, and technical contacts.
• Strong time research and troubleshooting skills.
• Effective organizational and time management skills.
• Practical application of ITIL process / framework, ability to identify project risks and gaps, and ability to develop creative solutions catering to user experience.
• Ability to engage in detailed technical discussions. Demonstrates strong analytic reasoning and problem‑solving skills.
• Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.
• Ability to organize and prioritize work schedules on a short‑term and long‑term basis.
• Ability to understand and articulate complex concepts in a clear and concise manner.
• Ability to provide consultation and expert advice to management.
• Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed.
• Ability to deal with complex difficult problems involving multiple facets and variables in non‑standardized situations.
• Ability to work with little to no supervision while performing duties.
• Experience with JavaScript, Glide Ajax, HTML, CSS required.
• Experience with third party tool integrations using APIs, web services, SOAP, and mid‑servers required.
• Experience with SQL, Power Shell, Angular
  
  JS, Bootstrap, and Workday integrations preferred.
• Experience in the mortgage industry preferred.
• Practical experience implementing systems using the Agile/Scrum methodology.
• Service Now Certified System Administrator certification preferred.
• Bachelor’s Degree preferred, and a minimum of three (3) + years’ experience in a similar role having responsibility for administration, configuration, and development of Service Now.

• Work with other passionate, purposeful, and customer‑centric team members.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Extensive internal growth and professional…