Lead Implementation Project Manager

Lead Implementation Project Manager

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At Zelis, we Get Stuff Done. So, let’s get to it!

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

The Lead Implementation Project Manager is responsible for partnering with the Director of Implementation and working independently to ensure smooth implementation of services for new accounts and the installation of expanded services for existing customers.

• Drive the initiation, planning, execution, and closeout of multiple complex projects simultaneously.
• Partner with and lead internal and external business and technical teams to ensure smooth implementation of new ZELIS accounts, new products and existing accounts needing reimplementation.
• Direct implementation activities, including but not limited to the management of schedules, resource allocation needs and deliverables.
• Communicate both internally and externally around the activity and the fulfillment of all requirements per the contract with partners and clients.
• Collaborate with internal stakeholders to define scope of work in all stages of implementation; noting customizations, routing rules, technical requirements and other business needs identified during the implementation process.
• Provide project management SME expertise to other PMs and cross‑functional stakeholders.
• Supply project planning, documentation, and cross‑functional relationship solutioning to other project managers.
• Maneuver successfully through ambiguous situations, with no support from leadership and lead the team to an objective deliverable.
• Assist with the analysis of new accounts and expansions.
• Provide status reports via defined Zelis application as well as customized reporting as requested and identify and create customized reports per clients’ requests.
• Investigate and develop improvements proactively for existing processes; develop new process; identify new areas of opportunity consistent with strategy, proactively and facilitate the development of solutions.
• Responsible for creating and presenting with outstanding presentation and communication skills.
• Partner with Operations to stand up new client sets and/or make changes to existing clients.
• Partner with Sales and Account Management with implementation activities from kick‑off to post‑production hand‑off.
• Establish and maintain standard project plans for any assigned implementation and project work.
• Work on complex issues requiring in‑depth analysis.
• Work independently and partner with internal PMO and Operations teams to ensure proper subject matter expertise is available to support implementation process by indirectly setting objectives for all internal and client resources.
• Provides extensive project management SME expertise to other PMs and cross‑functional stakeholders.
• Leads all applicable cross‑functional teams during implementation process to ensure workflows and processes are defined and executable.
• Interacts and collaborates with Adjudication Partners as applicable related to implementation of mutual clients.
• Maintain awareness of and ensure adherence to ZELIS standards regarding privacy.
• Domestic travel up to 45%.

• Minimum of 8+ years experience in implementation or account management…