Engineer - Degreed II_SJM

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Our client, a leader in the medical device industry, is seeking a Technical Support/Medical Tech Support to join their team. As an Engineer - Degreed , you will be part of the Biomedical Support Department supporting clinical and technical services. The ideal candidate will have problem‑solving skills, strong verbal and written communication, and excellent time management and multitasking abilities which will align successfully in the organization.

Engineer - Degreed

Plano, TX (Onsite)

35/hr - 40/hr

• Provides technical or clinical information to customers in response to inquiries and reports from the field.
• Supports Field Clinical Engineering and Sales Representatives in troubleshooting and product evaluations.
• Documents all contacts using an approved tracking system, including writing Field Contact Reports for complaints per SMF guidelines.
• Performs product evaluations and testing based on reports from the field.
• Participates in rotating after‑hours on‑call shifts to provide clinical and technical support services.

• 2-3 years of experience in biomedical equipment maintenance or technical support.
• Bachelor's degree in biomedical engineering, biomedical science, or a related engineering field preferred.
• Strong diagnostic and troubleshooting abilities with proficiency in diagnostic tools and software.
• Ability to interpret technical manuals and schematics, with knowledge of medical systems, networking protocols, and information security.
• Experience working with various types of medical equipment, preferably within a hospital or medical center's biomedical engineering department.

• Opportunity to work in a dynamic and innovative industry.
• Engage in meaningful work supporting healthcare technology advancements.
• Collaborate with a diverse and talented team committed to excellence.
• Gain valuable experience in a fast‑growing sector of medical technology.
• Contribute to improving patient outcomes through technical support and product evaluation.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!