Service Delivery Leader

Our Mission:
At Palo Alto Networks, everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before.

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers, and we believe that the unique ideas of every member of our team contribute to our collective success.

As a Service Delivery Leader, you will be the Voice of the Customer, managing the services engagement for our most strategic customers. You will be the post-sale services leader and point of contact for your customer, leading the services engagement to deliver value, driving adoption and consumption across the Palo Alto Networks’ Security platform.

The Service Delivery Leader partners with a team of services professionals working across our product platform, including product subject matter experts. Our services teams work to deliver committed outcomes and support customers in maximizing the value of their investment in Palo Alto Networks.

• Account Management:
  Account ownership and relationship management for Palo Alto Networks’ largest customers, primary services point of contact for the services life-cycle, engage across the customer organization from end-user to operations and the C-suite.
• Delivery Execution & Technical Delivery:
  Maintain executive relationships, act as an escalation point within the engagement, deliver high client satisfaction (CSAT) by consistently meeting/exceeding service delivery goals and metrics.
• Opportunity Management:
  Partner with Sales Teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.

• 7+ years of professional experience in a customer-facing role, managing high-touch, high-visibility services engagements.
• A successful track record of working effectively in a highly matrixed and fast-growing organization.
• Experience leading teams to deliver large technology programs to strategic customers with expertise in delivering in 2+ of the following areas:
  Network Security, Cloud Security, Product Development, Security Operations.
• Experience managing services and/or delivery projects, proven track record of delivering projects within defined timelines under high pressure.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accomm

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.