Paralegal, Legal Operations

This Paralegal position supports the Legal Department by managing both outside counsel engagement and the operational efficiency of the department. The role oversees outside counsel billing and cost management, drives initiatives to improve the department’s use of technology, AI, vendor relationships, and key performance metrics.

• Manage the Legal Department’s process for engaging, paying, and monitoring the costs of outside legal counsel, ensuring fiscal discipline and performance accountability.
• Oversee the full vendor lifecycle for legal technology and services, including selection, purchase, onboarding, training, renewal, and ongoing performance management.
• Develop and track KPIs related to vendor usage, cost, and adoption; use data insights to recommend process improvements and enhance return on investment.
• Coordinate departmental subscriptions and memberships, ensuring value maximization from SaaS tools, research platforms, and professional organizations.
• Partner with attorneys and business teams to implement workflows that improve legal service delivery, efficiency, and visibility into department operations.
• Identify opportunities for building the professional brand, visibility, and thought leadership of the Legal Department, including speaking engagements, award nominations, and publications, to strengthen the firm’s reputation for innovation and excellence.

• Bachelor’s degree or Paralegal Certificate required.

• Five years of experience supporting a corporate legal department or law firm, with significant exposure to legal operations, technology management, or outside counsel administration.

• Initiative, organization, and judgment in managing projects to completion.
• Strong communication skills, with the ability to proactively identify and drive improvements.
• Excellent problem‑solving, data analysis, and project management abilities.
• Agile mindset, responds timely and well to shifting priorities, demands, and deadlines.
• Team‑oriented, builds relationships across enterprise and with external professionals.

• Facility with technology tools for lawyers, especially electronic billing and matter management software (example: Legal Tracker).
• Data‑driven approach to operational decision‑making and vendor performance assessment.

• At least three (3) days per week working in the HQ office (Plano, Texas).
• Regular interaction with employees at all levels, external technology vendors, and outside law firms.
• Travel requirement: less than 5%.

Equal Opportunity Employer
: disability/veteran

Mid‑Senior level

Full‑time

Legal