Innovation Lead – ServiceNow and Automation; Plano, TX

Innovation Lead – Service Now and Automation (5439-1) Plano, TX

Service Now, Automation, ITIL Process, Agile methodology

Experience level:
Mid-senior Experience required: 7 Years Education level:
Bachelor’s degree Job function:
Information Technology Industry: Information Technology and Services Pay rate :
View hourly payrate Total position: 1 Relocation assistance:
No Visa sponsorship eligibility:
No
At the top of the resume, please include the candidate's current location. If the candidate is not local, clearly state whether they are willing to relocate and work onsite five days a week. Applications missing this information will be rejected.

Experience

Required:

7+ years of experience in Service Now

Key Responsibilities:

Function as Innovation Lead for Automation / Service Now / Collaboration, with primary focus on Automation
Lead Innovation Initiatives / Projects, POVs, POCs in Automation / Service Now / Collaboration
Work closely with Product Owner and Manager to create, recommend, and align strategic inputs
Collaborate with the team daily to identify whitespace, challenges, and opportunities
Create business cases for initiatives including project plans, effort estimations, cost, and benefits
Provide implementation strategies, migration plans, and technical support for medium-to-high complexity issues/projects
Conduct market research on the latest offerings, technologies, and tools
Recommend identified offerings and solutions by creating POVs
Drive innovation within the team to ideate and propose solutions
Participate in the Innovation Council process by adhering to defined steps and timelines
Participate in Innovation forums and exchange ideas
Identify transformation, process improvement, and automation opportunities
Work on service improvement activities and complete them within target dates
Collaborate closely with customers, infrastructure teams, and vendors
Responsibilities include executive and technical-level communication and relationship building to gain credibility and trust with internal and external customers
Apply a problem-solving mentality using internal and/or external resources
Understanding of ITIL processes and Agile methodology
Additional Notes:

Please submit the candidate's resume in PDF format.
Please note that TCS does not consider former full-time employees (FTEs) for rehire. Additionally, individuals who have previously worked at TCS as contractors must observe a minimum waiting period of six months before being eligible for re-engagement.
MUST HAVE:

7+ years of experience in Service Now
Function as Innovation Lead for Automation / Service Now / Collaboration, with primary focus on Automation.
Lead Innovation Initiatives / Projects, POVs, POCs in Automation / Service Now / Collaboration
Recommend identified offerings and solutions by creating POVs
Identify transformation, process improvement, and automation opportunities
Work on service improvement activities and complete them within target dates
Understanding of ITIL processes and Agile methodology.