Senior Product Manager

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TITLE: Senior Product Manager (LOCAL CANDIATES ONLY)

POSITION TYPE: Full Time – W2 Employee

LOCATION: Hybrid (DALLAS, TX)

The Senior Product Manager leads the strategic direction, execution, and continuous evolution of digital product portfolios that deliver measurable value across the County. This role drives County-wide product strategy, aligns multiple product teams, and ensures that solutions meet long-term operational, policy, and user goals. The Senior Product Manager champions cross-functional collaboration, design thinking, innovation, and equitable service delivery, while mentoring product owners and influencing enterprise decisions.

• Define and oversee a County-wide digital product vision aligned with strategic goals and public service outcomes.
• Guide product teams in delivering high-impact, scalable, and sustainable solutions across multiple domains.
• Ensure delivery aligns with enterprise architecture, operational priorities, and equity frameworks.
• Lead enterprise planning for major platform enhancements, migrations, and user experience initiatives.
• Establish long-term product success metrics and ensure teams are equipped to meet them.
• Anticipate service delivery risks, roadblocks, and systemic challenges; lead mitigation efforts.
• Partner with operational leaders to ensure solutions are supportable, maintainable, and resilient.
• Serve as a champion for innovation and technology adoption across County departments.
• Lead product portfolio planning, resource alignment, and delivery governance at the enterprise level.
• Establish cross-team product management standards, playbooks, and delivery frameworks.
• Create transparency through dashboards, KPIs, OKRs, and executive-level reporting.
• Partner with budget, procurement, and compliance teams to ensure delivery efficiency and accountability.
• Drive prioritization processes that align funding, staffing, and delivery timelines.
• Optimize cross-platform coordination and integration across multiple departments or systems.
• Identify delivery bottlenecks and lead organization-wide improvement initiatives.
• Align product operations with cybersecurity, legal, accessibility, and records compliance.
• Collaborate with enterprise architects and technical leaders to shape platform vision and ecosystem strategies.
• Influence long-term architectural planning and technology investment decisions.
• Ensure products align with County-wide modernization, interoperability, and digital transformation efforts.
• Guide development of platform roadmaps, data integration strategies, and shared components.
• Participate in innovation planning, proof-of-concept pilots, and solution evaluations.
• Promote scalable, reusable, and modular design across the product ecosystem.
• Align product decisions with policies around privacy, open data, and civic transparency.
• Advocate for inclusive, user-centered design across public-facing and internal platforms.
• Lead County-wide product performance and health assessments.
• Institutionalize continuous improvement practices across all product teams.
• Define enterprise benchmarks for quality, usability, and accessibility.
• Promote data-informed iteration, rapid learning, and experimentation at scale.
• Drive resolution of long-standing technical debt, service gaps, or operational constraints.
• Guide post-implementation reviews and ensure lessons learned translate into action.
• Support development and use of product maturity assessments.
• Champion a culture of accountability, transparency, and iterative improvement.
• Lead a matrix team of Product Owners, UX designers, and cross-functional partners.
• Provide coaching, mentorship, and professional development to product team members.
• Define workforce planning strategies to meet evolving technology and service delivery needs.
• Support recruitment, succession planning, and skill-building across product teams.
• Foster a collaborative, user-centered product culture…