CXone Developer – Plano, TX
Listed on 2026-01-01
-
IT/Tech
Cloud Computing, Technical Support
About Photon
Photon, a global leader in AI and digital solutions, helps clients accelerate AI adoption and embrace Digital Hyper‑expansion to make tomorrow happen today. We work with 40% of the Fortune 100, enabling them to stay agile and future‑ready in an era of converging digital and AI boundaries. Powering billions of touchpoints a day, Photon combines AI management, digital innovation, product design thinking, and engineering excellence to drive lasting transformation for F500 clients.
We employ several thousand people across dozens of countries.
We are looking for an experienced NICE CXone Developer with over 10+ years of experience in design, develop, implement, and support cloud‑based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows.
Key Responsibilities Solution Development- Design and develop IVR and ACD call flows using NICE CXone Studio
, including scripts, actions, and custom logic. - Build, test, and deploy CXone routing scripts, workflows
, and automation processes
. - Configure and customize Omnichannel routing
, WFM
, Quality Management
, and Analytics modules.
- Develop integrations using NICE CXone APIs
, RESTful web services, and third‑party connectors. - Work with CRM platforms (Salesforce, Service Now, Zendesk, etc.) to integrate customer data flows.
- Ensure secure data transfer and compliance across systems.
- Configure users, skills, campaigns, call queues, and channel settings.
- Manage and optimize contact center KPIs
, routing strategies, and reporting dashboards. - Support workforce schedules, QM evaluations, and performance analytics.
- Troubleshoot CXone platform issues, script errors, API failures, and routing logic.
- Perform system updates, enhancements, and ongoing optimizations.
- Collaborate with cross‑functional teams (Ops, QA, Network, Product).
- Create technical documentation for scripts, integrations, and platform configurations.
- Ensure solutions follow industry best practices for scalability, reliability, and security.
Skills & Qualifications
- 10-12+ years of hands‑on experience with NICE CXone platform.
- Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows).
- Experience with REST APIs
, JavaScript, JSON, XML. - Solid understanding of Omnichannel Contact Center operations
. - Experience integrating CXone with CRM applications.
- Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks).
- Strong analytical and troubleshooting skills.
- Experience with WFM, QM, Interaction Analytics, and Real‑Time Dashboards.
- Certifications in NICE CXone or cloud platforms (AWS/Azure).
- Knowledge of VoIP, SIP, and telephony systems.
- Exposure to automation tools (Power Shell, Python, or RPA).
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