Implementation Manager; Python, DevOps, Cloud, LLM

Implementation Manager (Python, Dev Ops, Cloud, LLM)

We are currently seeking an Implementation Manager (Python, Dev Ops, Cloud, LLM) to join our team in Plano, TX (remote).

As an Implementation Manager you will guide NTT AMS customers through the implementation lifecycle of the AI Code to Spec product. This includes understanding the customers' unique business requirements, configuring our platform to meet those needs, ingesting customer code, providing platform expertise, and ensuring a seamless transition to the solution. You will work closely with sales, product, and support teams to deliver exceptional customer experiences.

• Lead and manage the implementation of our NTT AMS AI product for new and existing clients.
• Conduct discovery sessions with clients to understand their business processes and technical requirements and how the installed application can automate and accelerate those processes.
• Review customer codebases (language-agnostic) to assess structure, dependencies, and feasibility for ingestion.
• Provide product and technical guidance and best practices to clients during the implementation phase.
• Guide customers on repository hygiene, modularization, access setup, and branch strategy to ensure smooth platform adoption.
• Develop and deliver client training sessions and documentation as needed.
• Collaborate with Support to communicate client feedback and influence product roadmap.
• Communicate with the support team when needed to troubleshoot and resolve technical issues encountered during implementation.
• Maintain clear and concise communication with clients and internal stakeholders.
• Contribute to the continuous improvement of implementation processes and methodologies.

Qualifications

• Minimum 8+ years of experience with software development lifecycle (SDLC) practices and common source control workflows (e.g., Git branching strategies, pull requests, release versioning).
• Minimum 5+ years of strong understanding of software integration principles, APIs & Python.
• Minimum 2+ years of experience in a technical implementation, Dev Ops or solutions engineering role, preferably with a SaaS product.
• Minimum 2+ years of experience with Azure, OpenAI, and other cloud and LLM providers.
• 1 year of experience with Large Language Models (LLM).

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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