IT Operations Associate; hybrid

About Guide IT

Guide

IT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for an IT Operations Associate to join our team locally in the DFW area.

This position is responsible for Level 1 systems monitoring for all infrastructure systems being supported across multiple environments. This role works on a team of 24x7x365 operations to monitor infrastructure events, perform initial troubleshooting, and triage unresolved events to a Level 2 or 3 infrastructure engineer. The IT Operations Associate must work well in a team collaborate environment, have attention to detail, and treat critical events with ownership and urgency.

• Monitor & patching of infrastructure equipment, Servers/WAPs/Switches/Firewalls
• Engage with Infrastructure teams for downed devices and high priority incidents
• Ensure proper documentation for each ticket handled and escalate when necessary
• Provide support to investigate data anomalies to determine possible root causes
• Maintain a working knowledge of various software & web-based software and manage documentation for said software
• Perform Level 1 infrastructure activities (incidents or service requests) where repeatable procedures can be followed

• Strong emphasis following ITIL standards and maintaining PCI compliance of the environment
• Experience with Windows Server 2012, 2016, 2019
• Basic understanding of networking concepts such as TCP/IP, VLANs, and DNS
• Familiarity with virtualization technologies like VMware or Hyper‑V
• Knowledge operating within various ticketing systems and ensuring all tickets are touched and handled within a strict time window.
• Experience with Active Directory, MFA, etc.
• All candidates will have to be shift flexible. Night, Weekend and Holiday work possibly required
• Strong communication and interpersonal skills
• Strong analytical and problem‑solving skills

• ITIL Training or experience
• Monitoring tool usage
• Patch management experience
• Experience with Workload Schedulers (IBM Tivoli)
• Linux experience

• Bachelor’s degree or equivalent combination of education and relevant experience preferred.

• Hybrid - US

Headquartered in Plano, Texas, our services and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. At Guide

IT, we are looking for candidates that have a high level of integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results‑oriented and highly adaptable. In addition to a dynamic environment, Guide

IT offers competitive pay, performance‑based bonuses, 401K, health, dental and vision insurance coverage, paid holidays and paid time off.

Guide

IT is committed to Equal Employment Opportunity. It is the policy of Guide

IT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.