ServiceNow Solutions Architect; Plano, TX

Service Now Solutions Architect (5647-1) Plano, TX

Service Now, Service Now Technical, ITSM, Orchestrator, Workflow Editor, Service Now API, Service Now Workflows, UI Pages, UI Macros, UI Policies, ACL

Experience level:
Mid-senior Experience required: 7 Years Education level:
Bachelor’s degree Job function:
Information Technology Industry: Information Technology and Services Pay rate :
View hourly payrate Total position: 1 Relocation assistance:
No Visa sponsorship eligibility:
No
Job Description

7+ years of experience in Service Now.
Service Catalog Design and Development
IT Request Management process support/governance
IT Knowledge Management process support/governance
Workflow and Automation
Scripting and Customization
User Experience and Accessibility
Maintenance and Optimization
Essential

Skills:

Minimum 5+ years of Service Now implementation experience in large complex environments and minimum of 7+ years of technology implementation
Knowledge of ITSM modules on processes like Incident, Problem, Change, Service Catalog, Knowledge, Reports, Security Operations and integrations like LDAP, SSO, REST API, etc.
Experience in developing complex catalog items
Experience in customizing Service Portal widgets & pages.
Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions.
Should have experience of leading team for implementing ITSM tools and continuous improvements
Experience in the implementation, administration, maintenance and enhancements of Service Now
Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks
Experience developing Service Now APIs, Service Now Workflows, UI Pages, UI Macros, Business Scripts, Catalog Client Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).
Ensuring configuration data is available when and where it is needed to support associated service management processes.
Developing and maintaining the configuration management database (CMDB) to ensure that configuration items and processes are current.
Creating and implementing custom widgets, complex pages, Resolving UI performance bottlenecks, Taxonomies and portal content.
Additional Notes:

Please submit the candidate's resume in PDF format.
Please note that TCS does not consider former full-time employees (FTEs) for rehire. Additionally, individuals who have previously worked at TCS as contractors must observe a minimum waiting period of six months before being eligible for re-engagement.
MUST HAVE:

7+ years of experience in Service Now.
5+ years of Service Now implementation experience in large complex environments and minimum of 7+ years of technology implementation.
Experience in developing complex catalog items
Experience in customizing Service Portal widgets & pages.
Should have experience of leading team for implementing ITSM tools and continuous improvements
Experience in the implementation, administration, maintenance and enhancements of Service Now
Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks
Experience developing Service Now APIs, Service Now Workflows, UI Pages, UI Macros, Business Scripts, Catalog Client Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).