ServiceNow EnterprisePlatform Architect

Role Service Now Enterprise / Platform Architect

Location: Plano Texas (Remote)

• Advisory & Strategic Consulting :
• Lead client engagements to assess current Service Now capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM ITOM ITAM.
• ITAM Software Asset Management / Hardware Asset Management
• ITOM Discovery Event Management Service Mapping
• Design and implement governance models KPIs and process improvement frameworks.
• Facilitate client workshops to gather requirements align stakeholders and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to Service Now capabilities and identify opportunities for automation and optimization.
• Technical Implementation & Platform Expertise :
• Configure and customize Service Now modules including Incident Problem Change Knowledge CMDB Discovery Service Mapping Event Management Hardware Asset Management Software Asset Management
• Perform health scans technical debt analysis and platform scalability assessments.
• Manage integrations with third-party tools (e.g. Qualys Tenable SCCM JAMF).
• Ensure platform conformance to best practices and licensing strategies.
• Proposal & SOW Development :
• Collaborate with sales and delivery teams to draft compelling proposals and SOWs for Service Now engagements.
• Estimate effort define scope and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for advisory and implementation phases.

• 8-11 years of hands‑on Service Now experience across multiple modules.
• Proven track record in advisory consulting and technical delivery.
• Strong understanding of Service Now architecture scripting workflows and integrations.
• Experience in proposal writing SOW creation and client presentations.
• Demonstrated ability to lead client workshops and translate business processes into technical solutions.
• Mandatory Certifications by Level :
• Service Now certifications CSA CAD CIS-(ITSM ITOM ITAM HAM / SAM DISCOVERY) 2 or more and ITIL Foundation
• Excellent communication and stakeholder engagement skills.
• Preferred PMP Prince2 or equivalent

• Be part of a high‑impact team driving digital transformation across industries.
• Work with top‑tier clients and cutting‑edge Service Now solutions.
• Collaborate with experts in advisory architecture and delivery.

SAP Business Objects,Enterprise Architecture,Hybris,SAP HANA,SAP,TOGAF,Solution Architecture,Cloud Architecture,SAP BW 4

HANA,Salesforce,SAP S / 4

HANA,SAP ERP

Employment Type: Full Time

Experience: years

Vacancy: 1