Technical Product Management

Base pay range

$/yr - $/yr

Our client is seeking a Senior Digital Product Manager to lead innovative, AI-driven solutions that transform the contact center experience. This role is focused on leveraging Generative AI to empower insurance agents during live customer interactions, improving efficiency, insight delivery, and overall service quality.

This leader will own the vision and execution of a GenAI-powered product portfolio designed to support agent-led customer conversations and automate operational workflows across the contact center ecosystem.

• Defining and driving the product vision, strategy, and roadmap for GenAI-enabled agent support tools
• Identifying manual, inefficient processes and delivering scalable automation and digital solutions
• Owning the full product lifecycle—from concept and development through launch, iteration, and retirement
• Leading and developing a high-performing Digital and Technical Product Management team
• Managing day-to-day team execution, capacity planning, and delivery outcomes
• Overseeing end-to-end product management for a portfolio, product line, or major business segment
• Translating business strategy into clear product roadmaps aligned to technology capabilities
• Applying modern product management practices across digital, data, and emerging technology domains
• Driving improved business outcomes through innovation, strategic thinking, and customer-centric design
• Guiding teams in the use of data, analytics, and feedback loops to optimize user experience and KPIs
• Establishing best practices for insights gathering, experimentation, and decision-making
• Navigating ambiguity and influencing stakeholders to drive alignment, clarity, and execution
• Partnering closely with senior leaders, engineers, designers, vendors, and platform teams
• Ensuring risk, compliance, and governance requirements are integrated into all product initiatives

• Bachelor’s degree or equivalent professional experience
• 8+ years of digital or technology product management experience
• (or advanced degree with 6+ years experience)
• Experience across strategy, innovation, UX, analytics, process engineering, or experimentation
• 3+ years leading direct teams or matrixed, cross-functional groups
• Strong strategic thinking, communication, and stakeholder influence skills
• Solid business acumen paired with deep technical and customer experience understanding
• Familiarity with modern digital platforms, emerging technologies, and data-driven decision‑making
• Hands‑on experience in Agile, Lean Product Development, and Lean Portfolio Management environments
• Knowledge of experience design, human‑centered design, journey mapping, and roadmap development
• Ability to thrive in fast‑paced, evolving environments with minimal supervision
• Demonstrated people leadership and talent development capabilities

• Strong foundational knowledge of Artificial Intelligence, particularly applied to product innovation and automation
• Experience with contact center technologies and agent‑facing platforms
• Proven success building and managing strategic product roadmaps
• Advanced prioritization skills using business value, customer impact, and data insights
• Deep practical experience with Agile delivery frameworks
• Ability to define and communicate a compelling product vision aligned to enterprise strategy
• Expertise in gathering, documenting, and translating requirements across diverse stakeholders
• Strong stakeholder and dependency management skills across platforms and teams
• Experience conducting cost‑benefit and ROI analyses for technology investments
• Familiarity with automation technologies such as RPA, workflow tools, and AI‑driven automation
• Experience integrating APIs and managing system interoperability
• End‑to‑end product management expertise from discovery through post‑launch optimization

Mid‑Senior level

Full‑time

Management