Product Manager - eCommerce

Product Manager - eCommerce

Upbound Group – Plano, Texas (In-Office)

The Product Manager (PM) is an individual contributor and strategic leader within the Product Development team, responsible for delivering world‑class eCommerce experiences using Salesforce Commerce Cloud (SFCC). This role focuses on digital commerce initiatives, ensuring seamless, customer‑centric online shopping journeys that drive growth, engagement, and conversion.

• Own and execute the product vision, roadmap, and strategy for the digital commerce experience, leveraging SFCC to enhance functionality, performance, and usability.
• Translate customer needs and business objectives into actionable product features for shopping, checkout, promotions, and post‑purchase experience.
• Maintain an end‑to‑end understanding of eCommerce architecture – business processes, data flows, and platform integrations.
• Collaborate with engineering, design, merchandising, and operations teams to launch scalable eCommerce solutions.
• Identify opportunities to optimize the customer journey from discovery to conversion and retention through personalization, performance improvements, and UX enhancements.
• Monitor KPIs (conversion rate, average order value, cart abandonment, etc.) and use data to drive decision‑making and prioritization.
• Stay up‑to‑date on eCommerce best practices, platform capabilities, and customer expectations to inform innovation and continuous improvement.
• Evaluate and influence platform enhancements, third‑party integrations, and vendor partnerships that support eCommerce goals.
• Work closely with UX/UI on intuitive digital experiences across desktop and mobile.
• Partner with Marketing, Merchandising, and Customer Experience teams for alignment on campaigns, content, and operational readiness.
• Drive agile ceremonies and manage product backlog for cross‑functional digital commerce teams.
• Communicate product updates, risks, and tradeoffs clearly to technical and business stakeholders.
• Remove blockers and resolve conflicting priorities to ensure on‑time, high‑quality delivery.

• Bachelor’s degree in business, marketing, computer science, or related field – or equivalent work experience.
• 2+ years of experience in software product management, preferably within eCommerce or digital retail.
• Hands‑on experience with Salesforce Commerce Cloud (SFCC) or a comparable enterprise eCommerce platform.
• Strong understanding of online shopping behavior, merchandising workflows, and conversion optimization tactics.
• Analytical and data‑driven with deep appreciation for testing, performance metrics, and user feedback.
• Effective communicator with strong collaboration and problem‑solving skills.
• Passion for delivering elegant, customer‑focused digital experiences at scale.

• Full health benefits – Medical/Dental/Vision
• 401(k) match, 6%/3%
• Discretionary time (DTO)
• Health savings account (HSA) with company contribution
• College tuition reimbursement program (STEM degrees)
• Unlimited use of Linked In Learning

Upbound Group is an equal‑opportunity employer committed to ensuring that all employment decisions are made on a non‑discriminatory basis, and without regard to actual or perceived race. We celebrate diversity and are committed to creating an inclusive environment for all employees.