Java Production Support Manager

Job Summary

We are seeking an experienced Java Production Support Manager to lead and optimize service operations for mission-critical Java-based applications. This role requires a strong foundation in ITIL processes, deep understanding of production environments, and proven leadership in managing complex support ecosystems. You will ensure system stability, reliability, and performance while driving continuous improvement and automation initiatives. The ideal candidate combines technical expertise in Java technologies with exceptional problem-solving, stakeholder management, and team leadership skills.

As a Java Production Support Manager
, you will oversee end-to-end production support for enterprise Java applications, ensuring seamless operations and rapid incident resolution. You will lead a team responsible for monitoring, troubleshooting, and maintaining application health, while collaborating with development, infrastructure, and business teams to prevent issues and enhance observability. Your responsibilities include managing incident, problem, and change processes, implementing automation to reduce manual effort, and driving proactive measures to improve system reliability.

This role offers the opportunity to influence service excellence and deliver high-impact solutions in a dynamic, fast-paced environment.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

• Team Leadership
• Incident & Problem Management
• Process Improvement
• Performance & Metrics reporting
• Stakeholder Communication
• Release & Change Management

• Monitoring & Alerting
• Stability & Reliability
• Proactive Problem Solving
• Improving Observability
• Identify Automation areas & implementation

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3-4 days a week in a client or Cognizant office in Plano, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

• Bachelor’s degree in computer science, IT, Engineering.
• 15+ years in IT support, customer service, or technical support with 5+ years in a leadership or supervisory role.
• Experience with ITIL processes (Incident, Problem, Change Management)
• Proficient in Java and any frontend technologies (React
  
  JS / Angular JS / Vue), SQL, Scripting (Python, Power Shell), AWS
• Software/Applications:
  Support tools (Service Now, Jira)

• Strong communication (written & verbal) & interpersonal skills.
• Problem-solving & analytical skills.
• Team management, motivation, and mentoring.
• Customer service orientation & stakeholder management.
• Ability to work under pressure, prioritize, and adapt.
• Process Knowledge:
  Understanding of project life cycles, continuous improvement, and process management.

We're excited to meet people who share our mission and can make an impact in a variety of ways.
Don't hesitate to apply, even if you only meet the minimum requirements listed.
Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until January 18th , 2026.

The annual salary for this position is between $65,000 - $110,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.