Java Production Support Engineer

Job Summary

We are looking for a skilled Java Production Support Engineer to ensure the stability, reliability, and performance of mission‑critical Java‑based applications in a fast‑paced enterprise environment. This role focuses on monitoring, troubleshooting, and resolving production issues while driving automation and continuous improvement. The ideal candidate combines strong technical expertise in Java technologies with problem‑solving skills and a solid understanding of ITIL processes to maintain seamless operations and minimize downtime.

As a Java Production Support Engineer
, you will be responsible for end‑to‑end support of Java applications in production. Your day‑to‑day activities will include monitoring system health, analyzing logs and metrics, debugging application issues, and collaborating with development and infrastructure teams to resolve incidents quickly. You will also contribute to root cause analysis, implement automation to reduce manual effort, and ensure compliance with security and operational best practices.

This role requires adaptability, attention to detail, and a proactive approach to improving system reliability and efficiency.

Note:

This role is not able to offer visa transfer or sponsorship now or in the future.

A Production Support Engineer ensures smooth operations of live systems by monitoring, troubleshooting, and resolving issues, acting as a bridge between users, development, and operations teams, focusing on stability, performance, and continuous improvement through root cause analysis, automation, and documentation to minimize downtime and enhance efficiency.

• Monitoring & Alerting
• Incident Management
• Troubleshooting
• Root Cause Analysis
• Automation
• Documentation
• System Enhancement
• On‑call Support
• Debugging Application Code and supporting servers
• Managing System upgrade and migrations
• Ensuring security best practices and compliance
• Analyzing logs, metrics and data for insights
• Communicating status updates to stakeholders

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Plano, TX. Regardless of your working arrangement, we are here to support a healthy work‑life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Note:

This role is not able to offer visa transfer or sponsorship now or in the future.

• Bachelor's degree in Computer Science, IT, Engineering,
• 10+ years in IT support, customer service, or technical support
• Experience with ITIL processes (Incident, Problem, Change Management)
• Proficient in Java and any frontend technologies (React
  
  JS / Angular JS / Vue), SQL, Scripting (Python, Power Shell), AWS.
• Software/Applications:
  Support tools (Service Now, Jira).

• Strong communication (written & verbal) & interpersonal skills.
• Problem‑solving & analytical skills.
• Team management, motivation, and mentoring.
• Customer service orientation & stakeholder management.
• Ability to work under pressure, prioritize, and adapt.
• Process Knowledge:
  Understanding of project life cycles, continuous improvement, and process management.

We’re excited to meet people who share our mission and can make an impact in a variety of ways.

Don’t hesitate to apply, even if you only meet the minimum requirements listed.

Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until January 18th, 2026.

The annual salary for this position is between $60,000 - $90,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.