Lead Adv Network Tech Support

Job Description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future—you’ll create it.

As a Lead Adv Network Tech Support, you will be responsible for leading the introduction and integration of new technology platforms and features into AT&T’s distributed real‑time network environment and delivering the highest level of network technology support within AT&T’s technology support structure.

Position will fill a key leadership role in the areas of:

• Network Security audits, identification, and mitigation
• Server Load Balancing specifically F5 products (LTM, DNS, WAF)
• Certification and validation of security and F5 solutions

In this role, it will require technical expertise in Mobility and Wireline network architecture. Understand the network components, services, and equipment interdependencies. And have strong interpersonal skills to interact with all levels within a customer’s company as well as within our own internal organizations. With increasing network support demands and design complexities the candidate requires the appropriate in‑depth technical competency to contribute during the technology insertion phase as well as provide prompt Tier 3 maintenance support after in‑production turn‑up of the above platforms.

The candidate will be expected to provide:

• Onsite expert level FFA support
• Best practices for security measures deployed onto the Network
• Collect and analyze complex technical data
• Perform trend and root cause analysis
• Lead the development and implementation of corrective action plans
• Manage test set configuration and operations
• Design organizational cross‑training objectives
• Act as a peer mentor on existing and evolving technologies
• Perform equipment certification testing
• Evaluate, manage, and develop mitigation solutions for new technology introduction risks
• Responsible for the development, testing and handoff of detailed methods and procedures for new technology introduction to partner implementation organizations
• Develop troubleshooting guides and provide coaching for new technology and designs
• Key network support functions include, but not limited to, resolving critical outages, evaluating failure modes, and involvement in root cause analysis investigations
• Provide tier 3 field support for overall health of the end‑to‑end network participating in problem determination and resolution of chronic issues
• May, at times, require 24x7 on‑call from escalating organizations
• Provide the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time, directing the activities of technical resources from Tier 2, COO, and the vendors to restore service
• Drive problem management initiatives to solve complex issues that span multiple organizations which may include problem recreation, identification of fixes, certification of fixes and, or design changes and define the least intrusive recovery processes
• Will participate with cross‑functional teams in support of technology insertion and root cause analysis investigations and may be involved as a technical subject‑matter expert on special projects
• May interact with customers virtually or on customer premises to resolve root cause of a customer‑impacting trouble

• Medical / Dental / Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company‑designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and…