Operations Production Support Engineer
Listed on 2026-01-05
-
IT/Tech
Cloud Computing, IT Support
Position:
Operations / Production Support Engineer
Location:
Plano, TX
Duration:
Long Term Contract
Employment Type:
Full Time
Vacancy: 1
Mandatory Skills- Bilingual Japanese and English (Business level required)
- 5 years of Operations / Production Support experience including P1 / P2 incident management, root cause analysis, and stakeholder communication
- Hands‑on experience with AWS (EKS, Cloud Watch), Mongo
DB, monitoring tools such as Datadog (or similar) - Basic scripting or automation skills (Python or Java)
- Familiar with tools like JIRA and Pager Duty
- Experience with Dev Ops / CI‑CD pipelines (Git Lab, Jenkins, etc.)
- Knowledge of Kubernetes or Elastic Search
- Exposure to AI / ML operations
- Experience working in global or cross‑functional teams
Act as a technical leader within the Operations team to develop next‑generation telematics and connected systems enhancing key infrastructure services such as security, availability, and performance.
Guide team members on application support best practices.
Develop procedures and runbooks for operational and security aspects of the platform.
Demonstrated expertise in AWS, Mongo
DB, Datadog (or similar tools), and Python/Java.
Troubleshoot customer issues as needed, documenting details in JIRA and the Pager Duty on‑call system.
Review and triage escalated service and support requests.
Utilize Dev Ops automation tools including Git Lab build jobs.
Handle ad‑hoc data and report requests from various functional teams.
Provide on‑call support for P1 issues during weekends and holidays on a rotation basis.
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