Manager Field Analytics

Requisition
12400
-Posted
09/30/2026

- Data & Analytics

- Corporate

- USA.NY.Long Island City-Corp More (2)

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

The Manager, Field & Network Analytics is responsible for delivering actionable insights that improve operational performance across Field Operations and Network Services. This role partners closely with operational leaders to develop performance metrics, forecasting models, dashboards, and ad hoc analyses that drive informed decision-making and operational excellence.

Reporting to the Vice President of Field & Network Analytics, this position serves as a key analytics partner for Field Operations, Construction, OSP, ISP, Network Quality, and CNOC stakeholders. The successful candidate will translate complex business questions into analytical solutions, identify performance improvement opportunities, and ensure leaders have timely, accurate insights to optimize operational outcomes.

Field Operations Analytics & Performance Management

• Develop and maintain operational KPIs, scorecards, and dashboards that measure field and network performance.
• Analyze service visit trends, dispatch efficiency, repeat truck rolls, first-time-fix rates, and technician productivity to identify improvement opportunities.
• Perform root-cause analysis on operational issues and provide actionable recommendations to business leaders.
• Establish standardized reporting methodologies and ensure consistent metric definitions across stakeholder groups.

Forecasting & Planning

• Build and maintain forecasting models supporting field workload, service demand, staffing, and operational planning.
• Partner with business leaders to identify emerging trends and proactively assess potential operational impacts.
• Support annual, quarterly, and monthly planning cycles with data-driven analyses and recommendations.
• Monitor forecast accuracy and continuously improve forecasting methodologies.

Ad Hoc Analytics & Strategic Support

• Serve as the primary analytics resource for complex business questions and operational investigations.
• Deliver executive-ready analyses that support strategic initiatives, operational improvements, and investment decisions.
• Identify opportunities to automate recurring analyses and reporting processes.
• Support special projects related to transformation initiatives, service delivery, customer experience, and operational efficiency.

Stakeholder Partnership

• Partner with leaders across Field Operations, Construction, OSP, ISP, Network Quality, CNOCs, and related organizations.
• Translate analytical findings into clear business recommendations for technical and non-technical audiences.
• Present insights and performance trends to leadership teams and operational stakeholders.
• Build strong partnerships that foster data-driven decision-making throughout the organization.
• Lead and mentor analysts supporting Field & Network Analytics initiatives.
• Establish analytical best practices, documentation standards, and quality controls.
• Balance team resources…