Information Technology Technician

Court Name/Organization Texas Eastern District Court

Overview of the Position The U.S. District Court for the Eastern District of Texas is a public service-oriented organization focused on providing exceptional customer service to the court, members of the legal community and the general public. Currently, we are seeking an innovative and experienced individual to serve as an Information Technology Technician in the Sherman Division for the U.S. District Court.

There are seven offices within the Eastern District of Texas:
Beaumont, Lufkin, Marshall, Plano, Sherman, Texarkana and Tyler.

As a member of the Court’s IT team, the incumbent will deliver the highest level of customer support and follow up to court employees, the bar, Judges and the general public. The incumbent must be an effective problem solver and dynamic communicator with an aptitude for and appreciation of the importance of training as a part of every customer interaction. The Information Technology Technician provides technical support to the court unit in a wide range of areas, including configuring hardware and software programs, assisting with courtroom technology tasks and projects, and providing support for complex technology issues.

Primary Duties:

• Respond to help desk calls and e-mails, log issues and requests in the internal ticketing system, and resolve routine to complex technical issues
• Provide training and assistance to users on computer applications and hardware
• Configure, install, and support PC-based hardware and software; installs and supports computer peripherals such as monitors, printers, scanners, and multi-function devices
• Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians
• Perform basic system support for telephone systems, such as additions, deletions, and moves
• Provide technical support for courtroom and conference room audio/visual equipment
• Perform inventory control duties for property listed in the court’s inventory of IT equipment, adhering to the policies of the Guide to Judiciary Policy
• Evaluate, test, and implement new operating systems, off-the-shelf software, and workstation hardware
• Monitor day-to-day operations of technology equipment
• Provide comprehensive technical support for iOS devices, including iPhones and iPads. Responsibilities include troubleshooting hardware and software issues, configuring devices according to organizational policies, and ensuring compliance with security protocols.
• Occasional travel to other divisions or court locations, such as the Sherman federal courthouse, may be required. The incumbent will also participate in a rotating on-call schedule.
• The incumbent must fulfill Judiciary-required training (provided by the court) by completing baseline IT training courses upon employment and participate in continuing education as required
• Perform other duties as assigned

Mandatory Qualifications
The successful candidate will have experience with the following:

• Installation, repair, upgrade, and troubleshooting of PCs, printers, scanners, and other IT equipment
• Proven ability to provide excellent customer service
• Demonstrated sound judgment, professionalism, integrity, trustworthiness, and discretion
• Administration of the following technologies:
  Microsoft Windows 11 Pro, Microsoft Windows Server, and Microsoft 365
• Work collaboratively and professionally in a team environment
• Exceptional organizational and time management skills
• Effective oral communicator with the ability to explain technical concepts to all levels of staff
• Ability to maintain confidentiality, handle sensitive information and always exercise discretion
• Ability to maintain a…