Director of IT Service Delivery & Process Excellence
Listed on 2026-10-07
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IT/Tech
IT Project Manager, IT Consultant, IT Business Analyst, IT Specialist
Optimum Communications Inc. seeks a Director of Service Delivery & Process Management in Plano, TX. You will define, govern, and continuously improve all CPTO ITSM processes, including Incident, Problem, Change, Event, and CMDB, leveraging AI and automation to reduce manual effort and risk.
The role requires 10+ years in Change Management within ITSM, strong ITIL background, and experience leading cross-functional teams to improve customer experience and operational excellence.
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This posting is for the Director of IT Service Delivery & Process Excellence role at Optimum Communications Inc., based in Plano, TX, United States.
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