IT Client Services

We are seeking a Technical Client Services Liaison to work in a contract to hire role with our company; placed on assignment in Plano, TX.

Applicants must be legally authorized to work in the United States. The company is not able to sponsor employment visas now or in the future. No 3rd party candidates can be considered.

W2 hourly rate range: $45.00 - $65.00

Location:

Onsite in Plano, TX

To provide advanced support and troubleshooting of computer systems, IT services, desktops, peripherals, and general IT support within a Company Business Unit.

• Act as the primary technology liaison for field engineers and third‑party service providers.
• Serve as the Single Point of Contact (SPOC) for the Data Center Solutions Business Platform regarding IT Client Services needs.
• Coordinate onboarding and offboarding activities for service personnel, including equipment provisioning and access management.
• Provide infrastructure support for the business unit.
• Act as the primary technology liaison for field engineers and third‑party service providers.
• Ensure personnel have reliable access to required tools, applications, documentation, and communication platforms.
• Own the complete laptop lifecycle management process, including procurement, configuration, deployment, shipment, tracking, recovery, disposal, and replacement.
• Build, image, configure, and maintain Windows‑based endpoint devices according to corporate standards.
• Conduct quarterly device refreshes, updates, inspections, security reviews, and re‑imaging activities.
• Maintain accurate asset inventories and asset records in designated asset management systems.
• Support hardware warranty management, repairs, vendor coordination, and replacement programs.

N/A

• Perform other duties and tasks as assigned.

• Associate’s degree in Computer Technology, IT, or a related discipline, or comparable experience.

• 5+ years of experience in IT Help Desk Support or a related discipline.

• 4-5 years of strong IT Client Services Support and IT Infrastructure experience, willingness to work, good communication, and actual or potential customer service skills.
• Experience supporting field service organizations or distributed workforce environments.
• Knowledge of Microsoft Active Directory, SCCM, and Windows 11.
• Experience with asset management platforms and inventory control processes.
• Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, and wireless connectivity.
• Experience with Power Shell scripting and task automation.

• Strong time management skills; managing one’s own time and the time of others.
• Self‑starter requiring little day‑to‑day supervision.
• Cooperative; works well with others.
• Client Services skills and the ambition to provide the best service possible.

• Excellent communication skills, both written and verbal.

• Positive attitude and energy.
• High attention to detail.
• Good organizational skills.
• Dependable and reliable.
• Ability to prioritize and multi‑task effectively.

• This position requires long periods of sitting behind a desk and performing tasks on a computer.
• Additional physical requirements include standing, bending, hand dexterity, speaking, seeing, and lifting/moving up to 50 pounds.

• 4-5 years strong IT Client Services Support and IT Infrastructure experience, willingness to work, good communication, and actual or potential customer service skills.
• Experience supporting field service organizations or distributed workforce environments.
• Knowledge of Microsoft Active Directory, SCCM, and Windows 11.
• Experience with asset…