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Tier 2 SaaS Product Support Engineer

Job in Plano, Collin County, Texas, 75086, USA
Listing for: RealManage, LLC
Full Time position
Listed on 2026-10-17
Job specializations:
  • IT/Tech
    IT Support, SaaS Sales
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Real Manage is seeking a Tier 2 Product Support Specialist in Plano, TX to serve as the bridge between users and engineering. You will reproduce issues, determine root causes, document steps, and contribute to a growing knowledge base while collaborating with front-office staff and the development team.

Ideal candidates have 2+ years in technical SaaS support, strong communication, and experience with Jira. HOA or property-management software background is preferred.

We would love to welcome a new Tier 2 SaaS Product Support Engineer to our team in Plano, TX, United States.

This opening is for the Tier 2 SaaS Product Support Engineer role at Real Manage, LLC.

We are seeking a motivated Tier 2 SaaS Product Support Engineer to join Real Manage, LLC in Plano, TX, United States.

Consider building your career as a Tier 2 SaaS Product Support Engineer at Real Manage, LLC.

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