Manager, EHR Implementation & Product

Position Overview The Manager, EHR Implementation & Product leads the strategy, delivery, and continuous improvement of the organization’s EHR ecosystem across an integrated, physician-led primary care network. Operating in a high-impact player-coach capacity, this role combines people leadership with hands-on system expertise to deliver successful practice onboarding, scalable clinical and operational workflows, and measurable adoption outcomes for Management Services Organization (MSO) clients.

The manager partners with clinicians, practice leaders, clinical operations, revenue cycle, IT, and vendors to ensure athena

One supports efficient care delivery, operational consistency, regulatory compliance, and Value-Based Care (VBC) objectives.

Every day, we support the health journey of patients by authentically living our core values:
Purpose Driven, Relationships Matter, Serve Others First, and Inspire Creativity.

Key Responsibilities Implementation & Onboarding Lead end-to-end implementations for newly affiliated practices, including discovery, workflow design, configuration, data and interface readiness, testing, training, cutover, go-live, stabilization, and transition to ongoing support.

Build and maintain repeatable implementation plans, readiness criteria, risk logs, status reporting, and escalation pathways to deliver projects on schedule, within scope, and with minimal disruption to patient care and revenue operations.

Design standardized primary care workflows that support efficiency, accurate documentation, quality performance, preventive care, and care-gap closure.

Serve as the primary EHR implementation partner for clinicians, practice managers, clinical leaders, and MSO stakeholders; translate operational needs into practical system solutions and clear decisions.

Coordinate role-based training, mock workflows, user acceptance testing, go-live support, and adoption follow-up; identify readiness gaps and implement corrective actions.

Monitor post-go-live performance and satisfaction, resolve implementation issues, and document lessons learned to improve future deployments.

Product Management & System Optimization Own and maintain the internal product roadmap and backlog, prioritizing enhancements, custom builds, integrations, regulatory needs, and optimization initiatives according to clinical value, operational impact, risk, effort, and organizational strategy.

Oversight and perform hands-on configuration across athena

Clinicals, athena

Collector, and athena

Communicator, including encounter workflows and forms, order sets, schedules, user and department setup, clinical decision support, quality workflows, and reporting.

Partner with integration, analytics, security, compliance, revenue cycle, and vendor teams to deliver and validate interfaces and third-party solutions, including population health, patient engagement, and other strategic platforms.

Establish and enforce EHR governance, change control, documentation, release-readiness, access, testing, and configuration standards across network practices while accommodating approved specialty or market requirements.

Use system data, industry insight, stakeholder feedback, support trends, and workflow observation to identify root causes, reduce manual work, improve user experience, and demonstrate measurable business and clinical outcomes.

People Leadership & Team Operations Lead, coach, and develop EHR implementation specialists, product analysts, and support staff through clear goals, regular feedback, cross-training, performance management, and professional development.

Plan team capacity across implementations, optimization initiatives, release activities, and tier-2/3 escalations; assign work based on priority, risk, expertise, and business impact.

Establish service and delivery expectations, promote consistent documentation and communication, and build a collaborative, accountable, customer-focused team culture.

Track and report implementation milestones, go-live readiness, adoption, training completion, issue aging and resolution, practice satisfaction, optimization outcomes, and team capacity to leadership.

Provide executive-ready updates, surface decisions and risks early, and coordinate contingency plans when timelines, patient care, revenue operations, security, or service delivery may be affected.

Represent the organization professionally and perform other responsibilities reasonably assigned to support department and organizational goals.

Five or more years of…