Project Manager - Municipal Justice

Location

Lubbock, Texas | Lakewood, Colorado | Remote

10-25%

• Develop the implementation project plan and officially start projects by conducting kick‑off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project and each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.
• Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site‑specific background information.
• Manage and assume accountability for all aspects of projects related to delivery of client software and services.
• Conduct planning sessions with the client’s key functional leaders to create a series of documented management plans that specify the project plan and scope.
• Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
• Use departmental sites, calendars, and systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
• Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
• Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third‑party vendors or clients.
• Communicate completion of milestones to clients and secure formal acceptance from them.
• Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.
• Maintain the project team’s calendar commitments by keeping all project event information current.
• May identify add‑on sales opportunities and manage contract addenda and purchase orders.
• Travel to client site as needed.
• Perform other duties as assigned.

• Bachelor’s degree, or comparable work experience.
• Typically a minimum of three years of experience as an implementation professional (or equivalent). Proven project management experience essential.
• Work toward obtaining PMP certification and maintain status after certification.
• Knowledge of software life cycle and enterprise software.
• Excellent planning, organizational skills and ability to follow through until processes are completed.
• Excellent verbal and written communication skills to articulate technical and non‑technical information to various audiences including management.
• Proficiency using computers and exposure to IT infrastructure components.
• Strong decision‑making and problem‑solving skills.
• Strong analytical ability, particularly in a technical environment.
• Proficient in Microsoft Word, Excel and Project.
• Demonstrated ability to prioritize and complete multiple tasks in a fast‑paced, technical environment.
• Demonstrated ability to maintain a positive, professional attitude.
• Strong negotiation, conflict resolution, and persuasion skills.
• Valid driver’s license.
• Ability to travel (estimated up to 25% annually).

Salary will generally fall between $53,081 - $85,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Tyler Technologies is an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing