ERP System Administrator

Benefit Harbor is a leading provider of benefits administration technology and compliance solutions, trusted by employers across the United States for more than 25 years. Through its proprietary, purpose-built technology, Benefit Harbor simplifies complex benefits environments by streamlining enrollment, eligibility management, carrier data exchange, and regulatory compliance.

Serving primarily midsize to large enterprises, Benefit Harbor helps organizations reduce administrative burdens, improve operational efficiency, and support Affordable Care Act (ACA) compliance. With robust carrier integrations and a commitment to modernizing benefits operations, the company delivers reliable technology solutions that enhance the experience for employers, administrators, and employees.

At Benefit Harbor, team members collaborate in a technology-driven, client-focused environment that values accuracy, accountability, continuous improvement, and service excellence.

The ERP System Administrator is a member of Benefit Harbor’s System Administration team and supports the configuration, maintenance, and ongoing administration of the Benefit Harbor platform. This role works closely with the ERP Operations team, EDI Analysts, developers, and other internal stakeholders to build and map products, maintain client and plan configurations, investigate system and API-related issues, and support day-to-day operational needs.

The ideal candidate combines strong analytical and problem-solving skills with attention to detail, technical aptitude, and an interest in the employee benefits industry. This individual will assist with quality assurance, client support requests, system updates, data validation, and issue resolution while identifying opportunities to improve workflows, strengthen system functionality, and enhance operational efficiency.

• Build, configure, map, and maintain products and client-specific configurations within the Benefit Harbor platform.
• Perform system administration activities involving cases, groups, employer records, and plan definitions to ensure accurate and consistent client information.
• Assist with the setup and maintenance of divisions, regions, locations, eligibility configurations, and employer administrator access.
• Copy, update, and maintain reports, case configurations, and related system records as requested by the ERP Operations team.
• Support configuration changes and system updates in accordance with established procedures and project requirements.

• Conduct routine system audits and quality assurance reviews, including copy cases, employer records, and plan definitions.
• Validate configuration accuracy, document audit findings, and communicate results to the appropriate Operations team members.
• Identify discrepancies, research potential causes, and support corrective actions to maintain data integrity and system reliability.
• Assist with testing system configurations, product builds, reports, and functionality enhancements before implementation or release.

• Investigate system, configuration, and API-related issues, working collaboratively with developers and internal technical partners to identify root causes and implement solutions.
• Review and manage assigned client support tickets, ensuring timely follow-up, accurate documentation, and resolution within established service expectations.
• Analyze client escalations, assess the scope and impact of reported issues, and maintain ownership from initial investigation through resolution.
• Coordinate with EDI Analysts and other operational team members to support data transfers, product configurations, reports, and case builds.
• Escalate complex technical issues appropriately while maintaining clear communication with impacted stakeholders.

• Provide day-to-day administrative and technical support to the ERP Operations team, prioritizing assignments according to business needs and established deadlines.
• Monitor assigned tasks, manage competing priorities, and ensure timely completion of deliverables and system updates.
• Identify opportunities to improve operational workflows through automation, enhanced functionality, process standardization, and improved documentation.
• Develop and maintain accurate documentation related to audits, configuration changes, troubleshooting…