System Admin & Service Desk_ Bilingual; English/Korean
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-10-23
Listing for:
Woongjin
Full Time
position Listed on 2026-10-23
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Business Analyst
Job Description & How to Apply Below
Company Description For More Open Positions Visit us at:
*** NO C2C
*** Our MissionWOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Job Description Service Desk & Customer Support System Administration (Jira/MSP+/Web Systems)
Data Analysis (Excel/KPI/Reporting)
AI-Driven Automation & AI-assisted Development Continuous Process Improvement (Agile Mindset) on QA/System failure issues Perform basic to intermediate system administration tasks, including User and access management
System configuration:
Workflow and process maintenance, Issue investigation and escalation
Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows
Qualifications
Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
5+ years of experience in one or more of the following areas:
Service Desk / Help Desk OperationsIT Operations or Application Support System Administration Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
Ability to work effectively with both U.S.
-based teams and Korea-based Headquarters.
Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
Special
Skills & Qualifications
Experience with Jira or other ticketing/workflow management systems preferred.
Understanding of web-based applications and system integrations.
Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies. Additional Information All your information will be kept confidential according to EEO guidelines.
Summary Type:
Contract Function:
Information Technology Experience level:
Associate Industry: Information Technology And Services
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