Project Manager, IT Support, IT Project Manager

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

The Project Manager is responsible for supporting the client in all aspects of the technology infrastructure deployment project they are assigned to. The Project Manager will serve as the primary lead for the Technology Workplace TBD program, overseeing cross-functional vendor collaboration and ensuring seamless execution of network refreshes, hardware deployments, and site conversions across various client locations. This role demands high organizational agility, technical familiarity, and stakeholder engagement.

• Lead day-to-day coordination across vendors, engineering teams, and client stakeholders.
• Track workflow progress using tools like Excel, Jira,  and Smartsheet
• Ensure readiness for site conversions and maintain accurate status logs

• Assist in oversight of support activities involving routers, cellular devices, SD-WAN appliances, and switches
• Assist in oversight of circuit installations, testing, and turn-ups for broadband and DIA internet circuits
• Act as liaison between field resources and network engineers
• Coordinate bridge technician support and ensure proper activation sequences
• Manage deliverables including before/after photos and cabling documentation

• Provide regular updates to internal and external teams.
• Maintain clear documentation of site status, open items, and deployment milestones.
• Participate in intake meetings, sync calls, and deployment coordination sessions

• Strong focus on accuracy and attention to detail
• Strong knowledge of MS Office suite
• Excellent communication skills (verbal and written)
• Proficient time management skills; sense of urgency
• Basic skills in  or similar product (Smart Sheet)
• Ability to track individual deployments across multiple client locations in a single day
• Ability to work in a fast-paced environment and adapt process changes mid-stream
• Ability to work flexible hours and available after hours/weekends if required to meet project completion dates

• 4-8 years' experience in project management in technology and/or infrastructure programs
• Experience using PC in business environment including MS Office

• Exposure to technology in the financial industry is a plus
• Exposure to  is a plus
• Familiarity with network equipment such as routers, switches, cellular devices
• Strong communication and stakeholder management skills
• PMP certification preferred by not required

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Client site

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

This job description is not designed to cover or contain a comprehensive listing of activities, duties of responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

New Era Technology provides equal…