Service Delivery Manager, Network Project Delivery

Job Title:

Service Delivery Manager, Network Project Delivery -

Duration: 6 months (Contract to Hire)

Start Date:

ASAP

Location:

Plano, Texas, United States

Work Arrangement:
Onsite in Plano, TX (Contract-to-Hire), 3 days a week onsite

Ready to lead where network infrastructure meets operational technology? A leading technology and mobility solutions provider is seeking a Service Delivery Manager, Network Project Delivery. This role offers the chance to shape a scalable service delivery model and advance your leadership career.

Lead a network project delivery organization supporting LAN, WAN, Operational Technology (OT), network security, and wireless initiatives. You will oversee two Project Delivery Leads and a team of approximately 40, driving governance and Quality, Cost, and Delivery (QCD) across the portfolio. As the customer's senior point of contact, you will build trusted executive relationships while championing Kaizen and operational excellence. This role also transforms in-house delivery into a standardized, scalable service offering.

• Establish delivery governance, including stage gates, change control, and reporting cadence across LAN, WAN, OT, security, and wireless projects.
• Allocate resources across the team, balancing skills, workload, and priorities.
• Track portfolio KPIs (schedule, cost, quality, utilization, satisfaction), managing risks and escalations.
• Deliver executive reporting and negotiate scope, priority, and resource trade-offs.
• Coach and develop Project Delivery Leads and team members, including hiring and succession planning.
• Select and manage partner companies, including contracts and acceptance criteria.
• Define service catalog, SLAs, and operating model, driving Kaizen across delivery processes.

• 8+ years in IT infrastructure or network engineering, including 5+ years in network project delivery
• 3+ years leading leads, managers, and teams of 20+
• Manager-level customer-facing experience
• Experience transitioning project work into managed services (ITIL service design and transition)

• Routing and switching, WAN (MPLS, SD-WAN, VPN), LAN, Wi‑Fi design, and network security (firewalls, NAC, segmentation)
• Multi‑project portfolio management, including scope, schedule, cost, risk, and change
• Vendor or partner management
• Excellent communication, judgment, and documentation skills; business‑level English
• Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience

• PMP, PgMP, ITIL 4, CCNP/CCIE, or CISSP
• OT/industrial networking (Purdue model, ISA/IEC 62443)
• Lean or Kaizen methods
• Service Now, Jira, Microsoft Project, or Power BI

• EPO/PPO Medical Plan (Anthem)
• HMO/PPO Dental programs (Anthem)
• Vision - VSP (Met Life)
• 401K VOYA Retirement vesting program

Calance is a global IT company with operations in the United States, Canada, and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents, and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care, and 401K.

Calance - the place to grow.

Website:

Pay Range - $/hr W2 BoE