Justice IT Consulting - System Integrator Job Plano area,Texas USA,IT/Tech

Are you looking for an opportunity to grow your IT career while supporting industries that keep the world moving?

Join a specialized IT services provider focused on supporting manufacturing organizations with tailored technology solutions designed around the unique operational and compliance needs of the sector. With deep experience supporting common manufacturing ERP platforms and established cybersecurity frameworks specific to industrial environments, the organization helps clients improve efficiency, strengthen security, and maintain operational continuity. Its hands-on approach includes comprehensive support throughout cybersecurity audit processes, ensuring clients are fully prepared and guided at every stage without unexpected costs, so they can achieve successful outcomes with confidence.

Apply today and be part of a team making a real impact in the manufacturing sector!

Responsibilities:

Client Service & Escalation Ownership
- Serve as the final escalation point for complex or high-impact technical issues
- Take ownership of critical incidents through full resolution, root-cause analysis, and prevention
- Deliver a calm, professional, and confident experience during outages or time-sensitive events
- Perform advanced troubleshooting across servers, networks, security systems, and cloud platforms
- Communicate clearly with clients regarding impact, timelines, risks, and next steps
Ticketing, Documentation & Accountability
- Work and resolve escalated tickets using our PSA/ticketing system
- Ensure all work is clearly documented with troubleshooting steps, resolutions, and outcomes
- Maintain and improve system documentation in tools like IT Glue or Hudu
- Identify repeat issues and recommend permanent fixes rather than temporary workarounds
- Break down complex issues into trackable work where appropriate
Core Infrastructure & Microsoft Stack
- Advanced administration and troubleshooting of:
- Windows Server (AD, DNS, DHCP, GPO, file/print, basic virtualization)
- Microsoft 365 / Entra (Azure AD), Exchange Online, SharePoint, One Drive
- Security policies, conditional access, MFA, and hybrid environments
- Manage virtualization platforms such as VMware and/or Hyper-V
- Perform server migrations, upgrades, snapshots, and recovery operations
Networking & Security
- Configure and troubleshoot firewalls and VPNs (Sonic Wall, Meraki, Forti Gate, etc.)
- Diagnose routing, switching, VLANs, Wi-Fi, DNS, and performance issues in SMB environments
- Support endpoint and perimeter security:
- AV / EDR
- Patch management
- Backup & BCDR solutions
- MFA and compliance-oriented hardening (HIPAA / CMMC concepts may apply)
- Maintain a strong security-first mindset in all technical decisions
MSP Tooling, Automation & Process
- Daily use of RMM and PSA platforms (Connect Wise, Ninja One, Autotask, etc.)
- Create and maintain Power Shell scripts and automation for remediation and efficiency
- Validate monitoring, alerts, and automated tasks for accuracy and effectiveness
- Contribute to SOPs, standards, and technical best practices
Project Leadership & Client-Facing Work
- Lead or heavily contribute to projects including:
- Server and network deployments
- Microsoft 365 migrations
- Firewall rollouts
Office/site moves
- Perform requirements discovery and technical planning
- Communicate progress, risks, and dependencies to project leads and clients
- Provide light pre-sales or vCIO support when needed (technical validation, recommendations)
Team Leadership & Mentorship
- Mentor and guide Tier 1 and Tier 2 technicians
- Assist with technical decision-making and escalation guidance
- Help raise the overall technical bar of the service desk
- Identify improvement opportunities and participate in operational refinement

Skills/Must have:

Required / Strongly Desired
- Proven ability to troubleshoot complex systems…