Lead Technical Consultant

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real‑time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Sprinklr is seeking a highly strategic and technically adept sr. level resource to support Dell as a dedicated enterprise customer. This role serves as a trusted advisor, consultant, and technical strategist responsible for maximizing Dell's business value from the Sprinklr platform. The ideal candidate combines deep Sprinklr expertise, technical aptitude, analytics proficiency, and executive-level consultative skills. This individual will proactively identify opportunities, anticipate evolving customer needs, influence adoption of emerging capabilities, and help shape solutions before formal requests arise.

Unlike traditional support or delivery roles, this position is expected to drive strategic conversations, provide thought leadership, simplify complex requirements, and ensure Dell receives maximum value from its investment in Sprinklr. This is a remote opportunity, but we need someone that sits in the CST or EST.

• Serve as the dedicated trusted advisor for Dell stakeholders.
• Build strong relationships across business, operations, analytics, and technical teams.
• Conduct regular consultation sessions to understand evolving priorities and strategic initiatives.
• Translate business objectives into scalable platform solutions and measurable outcomes.
• Advocate for customer success while balancing platform capabilities and best practices.

• Maintain deep expertise across Sprinklr products, integrations, APIs, reporting, listening, AI, and workflow capabilities.
• Provide confident and credible guidance to customer stakeholders.
• Serve as the first point of technical validation before engaging Product or Engineering teams.
• Research existing capabilities, API documentation, product limitations, and configuration options before escalating enhancement requests.
• Clearly articulate customer requirements into actionable business and technical use cases.

• Design reporting solutions based on business outcomes rather than requested deliverables.
• Help customers define measurement frameworks, KPIs, dashboards, and operational reporting strategies.
• Develop scalable approaches for:
  Sentiment Analysis, Influencer Monitoring, Executive Reporting, Paid Media Performance, Customer Engagement Analytics, Cross-Channel Insights.
• Drive adoption of efficient reporting practices and automation opportunities.

• Monitor industry trends, competitor platforms, AI innovations, and digital engagement technologies.
• Anticipate future customer needs and proactively recommend solutions.
• Evaluate new market capabilities and determine relevance to Dell's business objectives.
• Partner with Product teams to communicate strategic customer perspectives and emerging trends.

• Proactively identify…