Hybrid IT Service Desk Manager — Lead & Elevate
Listed on 2026-10-31
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IT/Tech
Systems Administrator, HelpDesk/Support, IT Support, IT Project Manager
Randolph-Brooks Federal Credit Union is seeking an experienced IT Service Desk Manager to lead our IT Service Desk team in a hybrid work model with training at Live Oak, TX. You will oversee daily operations, incident lifecycle, and performance metrics, driving customer satisfaction and service delivery.
Requires a Bachelor's in CS/IT, 5+ years in ITSM with leadership, and experience with Service Now and Jira Service Management. Certifications such as ITIL Foundation are preferred.
We are currently recruiting a Hybrid IT Service Desk Manager — Lead & Elevate Support for our team in TX, United States.
This is an excellent opportunity to take on the Hybrid IT Service Desk Manager — Lead & Elevate Support role at RBFCU Insurance Agency LLC.
As a Hybrid IT Service Desk Manager — Lead & Elevate Support, you will play an important part at RBFCU Insurance Agency LLC in TX, United States.
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