More jobs:
Systems Administrator
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-11-02
Listing for:
Aditi Consulting
Full Time
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
IT Support, IT Specialist, Data Analyst
Job Description & How to Apply Below
- Learning Management System Administration
- Administer, maintain, and optimize the Learning Management System (LMS).
- Manage user accounts, learning assignments, certifications, and learning paths.
- Maintain system integrity, troubleshoot issues, and coordinate vendor support.
- Support system upgrades, testing, and implementation of new functionality.
- Reporting and Analytics
- Develop recurring and ad hoc reports and executive dashboards.
- Monitor compliance, certifications, and learning effectiveness.
- Analyze data and provide recommendations to improve business performance.
- Learning Content Development
- Design and maintain eLearning, job aids, guides, assessments, and knowledge articles.
- Ensure learning content reflects current operational processes and adult learning principles.
- Business Communications
- Develop professional communications for frontline agents, supervisors, managers, and leadership.
- Prepare operational announcements, policy updates, training notifications, and change management communications.
- Responsible for ensuring timely, creative and accurate dissemination of contact center communications, multimedia content and information
- Create a variety of content for platforms, ensuring quality, accuracy and effective storytelling that aligns with applicable messaging
- Operational Support
- Partner with Operations, Quality, Workforce Management, HR, and Leadership to support strategic initiatives.
- Provide consultation and performance support across all levels of the contact center.
- Device Inventory Management
- Perform monthly and annual inventory reconciliations.
- Coordinate equipment assignments, returns, audits, and lifecycle management
- Learning Management System Administration
- Administer, maintain, and optimize the Learning Management System (LMS).
- Manage user accounts, learning assignments, certifications, and learning paths.
- Maintain system integrity, troubleshoot issues, and coordinate vendor support.
- Support system upgrades, testing, and implementation of new functionality.
- Reporting and Analytics
- Develop recurring and ad hoc reports and executive dashboards.
- Monitor compliance, certifications, and learning effectiveness.
- Analyze data and provide recommendations to improve business performance.
- Learning Content Development
- Design and maintain eLearning, job aids, guides, assessments, and knowledge articles.
- Ensure learning content reflects current operational processes and adult learning principles.
- Business Communications
- Develop professional communications for frontline agents, supervisors, managers, and leadership.
- Prepare operational announcements, policy updates, training notifications, and change management communications.
- Responsible for ensuring timely, creative and accurate dissemination of contact center communications, multimedia content and information
- Create a variety of content for platforms, ensuring quality, accuracy and effective storytelling that aligns with applicable messaging
- Operational Support
- Partner with Operations, Quality, Workforce Management, HR, and Leadership to support strategic initiatives.
- Provide consultation and performance support across all levels of the contact center.
- Device Inventory Management
- Maintain accurate device inventory records.
- Perform monthly and annual inventory reconciliations.
- Coordinate equipment assignments, returns, audits, and lifecycle management
- LMS Administration
- Inventory Management
- Instructional Design
- Bachelor's degree in Instructional Design, Business, Communications, Education or a related field, or equivalent combination of education and experience.
- Three (3) to five (5) years of experience administering a Learning Management System.
- Three (3) to five (5) years of experience supporting…
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