Hybrid BA​/QA Analyst

Position: Hybrid BA / QA Analyst
## Hybrid BA / QA Analyst Apply:
Plano, TX, USA:
Full time:
Posted Today:
R26 _Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
** Brown & Brown
** is seeking a Hybrid Business Analyst / Quality Assurance Analyst to join our growing team in
** Plano, TX!
** The Hybrid Business Analyst / Quality Assurance Analyst partners with business and technical stakeholders to elicit, analyze, document, test, and validate requirements for the Hub Spot delivery team. This role translates business, content, workflow, integration, data, and reporting needs into clear, actionable requirements and testable acceptance criteria. The Hybrid BA/QA Analyst coordinates User Acceptance Testing, develops and executes test scenarios, supports defect triage and retesting, manages scope and change, and helps ensure delivered solutions align with business goals, quality expectations, and measurable value.

** How You Will Contribute:*
* * Lead requirements workshops with business and technical stakeholders using appropriate elicitation techniques across Agile and Waterfall methodologies.
* Elicit, document, and manage business, functional, technical, integration, data, content migration, workflow, reporting, and quality requirements for the Hub Spot implementation.
* Translate requirements into epics, features, user stories, acceptance criteria, process workflows, data mappings, and test scenarios.
* Provide analytical and technical guidance to business stakeholders to support informed decision-making and confirm that Hub Spot capabilities align with business needs.
* Support Agile delivery through backlog refinement, sprint readiness, acceptance criteria validation, and release activities.
* Perform functional, integration, regression, migration, workflow, reporting, and user acceptance testing.
* Track, prioritize, and triage defects; validate fixes and support retesting efforts.
* Serve as the primary liaison between stakeholders, developers, QA, and external vendors throughout delivery and testing.
* Support change management, user adoption, training documentation, transition planning, and release readiness.
* Monitor KPIs and quality metrics to measure solution performance and drive continuous improvement.  
** Licenses &

Certifications:

*
* * Business Analyst certification (preferred)
* Quality Assurance or software testing certification, such as ISTQB or equivalent experience (preferred)
* Hub Spot, CRM, CMS, or marketing automation certification (preferred)  
** Skills & Experience to be Successful:*
* * 3-5+ years of experience in business analysis, quality assurance, software testing, product analysis, or a similar hybrid delivery role.
* Familiarity with requirements gathering techniques (e.g., interviews, questionnaires, user observation, workshops, process review, etc.).
* Experience writing clear requirements, user stories, acceptance criteria, test scenarios, test cases, and defect documentation.
* Ability to build strong relationships and work collaboratively with business stakeholders, development teams, QA teams, and vendor partners.
* Strong problem-solving skills related to complex business scenarios, technical solutions, workflow changes, data quality, and user experience.
* Proven experience working with Agile/Scrum and Waterfall methodologies, including backlog refinement, testing cycles, UAT, and release readiness activities.
* Proficiency using Microsoft Office and business applications.
* Experience using data visualization and process mapping tools, such as Microsoft Visio.
* Ability to work independently, with limited required direction and guidance.
* Excellent written and verbal communication skills, with the ability to explain complex technical concepts, testing outcomes, risks, and defects to non-technical stakeholders.  
** Preferred:
*** Bachelor’s degree in business, information technology, computer science, or a related field.
* Experience working with Hub Spot, CRM platforms, CMS platforms, marketing automation tools, or digital marketing technology implementations.
* Experience working with Word Press or migration projects from Word Press to another marketing, CRM, CMS, or digital engagement platform.
* Experience validating integrations, APIs, data mappings, contact records, lead capture flows, campaign attribution, dashboards, user permissions, and reporting outputs.

** Teammate Benefits & Total Well-Being
** We go beyond standard benefits, focusing on the…