LMS Administrator

• Location:
  
  Plano, TX (Fully Onsite)
• Position Type: 12+ Month Contract (W2) – High potential for multi-extension and Contract-to-Hire capability
• Pay Rate: $33.00 / hour (W2)

We are seeking a detail-oriented and versatile LMS Administrator & Operations Specialist to manage learning management systems, drive instructional content development, and oversee contact center device inventory. In this role, you will administer our learning platforms, ensure system integrity, build impactful reporting dashboards, and author clear business communications for frontline teams and executive leadership.

Working collaboratively across Operations, Quality, WFM, HR, and Leadership, you will support strategic training initiatives, maintain accurate asset tracking, and optimize the overall learning and operational experience.

• Administer, maintain, and optimize the Learning Management System (LMS).
• Manage user accounts, learning assignments, certifications, and learning paths.
• Maintain system integrity, troubleshoot issues, and coordinate vendor support.
• Support system upgrades, testing, and implementation of new functionality.

• Develop recurring and ad hoc reports and executive dashboards.
• Monitor compliance, certifications, and learning effectiveness.
• Analyze data and provide recommendations to improve business performance.

• Design and maintain eLearning, job aids, guides, assessments, and knowledge articles.
• Ensure learning content reflects current operational processes and adult learning principles.

• Develop professional communications for frontline agents, supervisors, managers, and leadership.
• Prepare operational announcements, policy updates, training notifications, and change management communications.
• Ensure timely, creative, and accurate dissemination of contact center communications, multimedia content, and information.
• Create a variety of content for platforms, ensuring quality, accuracy, and effective storytelling that aligns with applicable messaging.

• Partner with Operations, Quality, Workforce Management, HR, and Leadership to support strategic initiatives.
• Provide consultation and performance support across all levels of the contact center.

• Maintain accurate device inventory records.
• Perform monthly and annual inventory reconciliations.
• Coordinate equipment assignments, returns, audits, and lifecycle management.

• Education:
  
  Bachelor's degree in Instructional Design, Business, Communications, Education, or a related field (or equivalent combination of education and experience).
• Experience:
• Three (3) to five (5) years of experience administering a Learning Management System (LMS).
• Three (3) to five (5) years of experience supporting a fast-paced contact center environment.
• Technical
  
  Skills:
  
  Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Soft Skills:
  
  Excellent written, verbal, organizational, analytical, and project management skills.

• Experience with leading LMS platforms (e.g., Absorb, Cornerstone, Docebo, Learn Upon).
• Experience using authoring tools such as Articulate Storyline, Rise, or Adobe Captivate.
• Deep knowledge of adult learning theory, instructional design principles, and change management strategies.
• Previous experience supporting technical support or customer care organizations.

• Learning Management Systems Administration
• Business Communication & Content Creation
• Instructional Design and Content Development
• Reporting, Data Analytics & Dashboarding
• Project Management & Execution
• Contact Center Operations Expertise

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