Salesforce FSC Business Analyst

As a Salesforce Business Systems Analyst
, you will make an impact by translating complex business needs into scalable, secure, and optimized Salesforce solutions. You will engage with business stakeholders, Salesforce architects, developers, and project teams to define requirements and support successful solution delivery.

• Lead requirement-gathering workshops, discovery sessions, and design discussions, translating complex business requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Partner with Salesforce architects and developers to design solutions aligned with business requirements, Salesforce best practices, and enterprise architecture.
• Lead UAT planning, test case development, test execution, and defect management while validating that technical designs and configurations meet business needs.
• Serve as the primary liaison between business and technical teams, communicating progress, risks, and issues and supporting prioritization and roadmap planning.
• Analyze data models, integrations, downstream impacts, reporting requirements, dashboards, KPIs, and data integrity while contributing to security, governance, change management, and release management.

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position in Plano, TX
. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• 5+ years of experience. Financial Service Cloud knowledge is a must-have.
• Experience engaging with business stakeholders, gathering requirements, and translating complex requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Experience performing gap analysis, impact analysis, and system assessments and supporting solutions aligned with Salesforce best practices and enterprise architecture.
• Experience with UAT planning, test cases, test execution, defect management, data models, integrations, reporting, dashboards, KPIs, security, and governance.

• Experience providing functional leadership across Salesforce initiatives involving Sales Cloud, Service Cloud, Experience Cloud, CPQ, or Marketing Cloud.
• Experience creating and maintaining process maps, data models, and system documentation.
• Experience supporting Salesforce configuration activities such as flows, validations, and page layouts.
• Ability to influence prioritization and roadmap planning through data-driven insights.
• Experience mentoring junior BSAs and providing quality control for requirements and documentation.

We're excited to meet people who share our mission and can make an impact in a variety of ways.

Applications will be accepted until 11/30/26

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.