Senior Information Technology Manager - ServiceNow Platform Leader

Company:
The Boeing Company

The Boeing Company’s Information Digital Technology & Security (IDT&S) Engineering division is seeking a Senior Information Technology Manager
- Service Now Platform Leader to lead our Production Operations Service Now platform team in Plano, TX;
Dallas, TX, Alexandria, VA, North Charleston, SC;
Chicago, IL;
Everett, WA;
Oklahoma City, OK;
Ridley Park, PA;
Hazelwood, MO;
Seal Beach, CA; or Seattle, WA. Your mission is to chart the course for strategy, product lifecycle development, and operational stability for the enterprise Service Now platform supporting IT and cross-enterprise business functions. This senior leadership role reports to the Director of Enterprise IT Operations, managing a global product team and supplier partners through Service Now modernization, sustaining operations, and ongoing iterative improvements.

In addition to demonstrating proven Service Now platform success and organizational leadership experience, this role requires the ability to create strong cross-function partnerships & coalitions, manage effective supplier relationships, and effectively communicate with stakeholders to deliver results. Embrace the challenge of this highly visible leadership role, where your versatility & strategic leadership will be key to achieving operational excellence and enabling business success ether, we will navigate the complexities of the IT landscape and set new standards for the Boeing enterprise Service Now platform.

• Enterprise Product Management for the Service Now platform, associated applications, tools, and services; including platform demand, development, upgrades, maintenance, and operational stability
• Cultivate strategic relationships with senior Boeing leaders and suppliers, focused on positive business impacting outcomes
• Day-to-day production operations for Service Now through platform modernization and sustainment to ensure platform stability, performance, and availability for enterprise users per SLAs; support planned and on-call emergent operations for a global enterprise Service Now product roadmap and lifecycle, including delivery of advanced features aligned to business outcomes and efficiencies
• Partner with cross-functional stakeholders across IT, HR, Legal, Finance, and Procurement to align the platform strategy with organizational objectives, industry best practices, and recommend improvements
• Manage key supplier relationships and budget
• Drive AI and automation initiatives leveraging Service Now and other integrated capabilities to improve the user experience and enterprise outcomes
• Demonstrate excellent judgment, mature leaders, balancing principles and pragmatism, with solid decision-making skills
• Lead a large global team (hiring, performance, career development, employee satisfaction)
• Broad stakeholder communications such as defining and reporting key metrics including capacity, change success rate, release cadence, capacity and cost metrics to stakeholders
• Ensure governance and compliance to enterprise standards, support audits, and continuous improvement initiatives

To thrive in this environment, you will be:
Dynamic, innovative, creative, curious, resilient, with the ability to lead through ambiguity to deliver positive business impacting results Team orientated, influential, and enjoy a dynamic environment with demanding challenges An excellent communicator who can engage across all levels of leadership An outcome focused leader modeling unmatched professionalism and solid decision making Ability to lead and influence others outside of your organization Flexible to accommodate schedules associated with supporting a global enterprise

• 10+ years of experience leading through influence and partnering with cross-functional teams on projects and initiatives
• 5+ years of experience managing managers (demonstrated leadership of multiple layers of management)
• 5+ years of experience leading Service Now platform support and development
• 1+ years of experience leading or managing global teams

• Strong knowledge of ITSM, CMDB, CSDM, Discovery, ITOM, Event Management, and SPM Global (multi-national) company experience delivering IT Operations services and/or enterprise platforms
• Relevant Service Now certifications
• Proven experience leading a team in the implementation of AI & automation…