Production Support Engineer

Job Summary We are looking for an experienced Production Support / Application Support Engineer to provide end-to-end production support and production management for Check Operations applications. The role requires strong troubleshooting skills, hands-on expertise in SQL, Splunk, Linux/Windows, scripting, incident management, and automation, along with the ability to manage critical production issues and coordinate effectively with technical and business teams.

Key Responsibilities Provide end-to-end production and application support, ensuring reliable daily delivery of technology services.

Respond to production incidents, troubleshoot issues under tight deadlines, identify root causes, implement corrective actions, and drive issues through resolution.

Develop and execute complex SQL queries for troubleshooting, data analysis, validation, and production investigations.

Use Splunk SPL to search application logs, monitor systems, investigate incidents, and perform root-cause analysis.

Provide hands-on support across Linux and Windows environments.

Automate operational and repetitive activities using Shell scripting, Power Shell, Python, VBScript, and Bash.

Lead and participate in incident triage and troubleshooting calls, coordinating with technical teams and business stakeholders.

Apply ITIL/ITSM practices, including Incident Management, Change Management, and Problem Management.

Identify opportunities to automate and simplify operational processes to improve efficiency and reduce manual intervention.

Support application monitoring, file transfers, deployments, and operational processes using tools such as FTP, Connect:

Direct, Blade Logic, Nastel, Dynatrace, AppViewX, Jira, Cutover, and Service Now.

Perform production health monitoring, escalation management, root-cause analysis, and post-incident follow-up.

Communicate effectively with technical teams, business partners, and stakeholders at different organizational levels.

Participate in rotational evening and weekend support for critical production issues.

Mandatory / Primary Skills Production Support / Application Support Complex SQL queries

Splunk / SPLLinux and Windows Shell scripting

Incident Management Troubleshooting & Root Cause Analysis Automation