Associate Claims Specialist

Liberty Mutual Insurance Pay Range

This range is provided by Liberty Mutual Insurance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$49,000.00/yr – $93,000.00/yr

Under direct supervision, develops the knowledge and skills needed to conduct thorough investigations, make decisions about liability/compensability, evaluate losses, negotiate settlements, and manage an inventory of commercial property/casualty and disability claims through a comprehensive training program, one‑on‑one mentoring, and on‑the‑job training. Assists in providing service to policyholders/customers on mid‑sized and/or large commercial accounts.

Requires two days per month in‑office with a preference for candidates residing within 50 miles of the Suwanee, GA office. Please note this may change.

• Investigate new claims by reviewing first reports of loss and supporting materials; determine the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss; refer tasks to auxiliary units as necessary and post file accordingly.
• Establish action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manage an inventory of property/casualty and disability claims (e.g., workers’ compensation, general liability, commercial automobile, property, group benefits); evaluate compensability/liability and losses; and negotiate settlements within prescribed limits.
• Establish accurate loss‑cost estimates using available resources, special service instructions, and market protocols.
• Confirm or deny coverage based on facts obtained during the investigation and advise policyholders as to the proper course of action.
• Make effective use of loss‑management techniques (e.g., Immediate Contact Plan, L9 check, Disability Management, open‑end release, first‑call settlements) and other resources.
• Update files and provide comprehensive reports as required.

• Effective interpersonal, analytical, and negotiation abilities required.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment; success in a customer‑service/retail environment preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions; normally acquired through a bachelor’s degree or equivalent.
• Knowledge of legal liability, insurance coverage, and medical terminology helpful, but not mandatory.
• Licensing may be required in some states.

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.

Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well‑being. To learn more about our benefit offerings, visit:

Liberty Mutual is an equal‑opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Not Applicable

Full‑time

Customer Service

Insurance