Claims Coordinator

About Inhabit Inhabit is a global Prop Tech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at

About Inhabit Inhabit is a global Prop Tech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at  
About EPremium As part of the InhabitIQ company, ePremium Insurance Agency, LLC has been named one of INC 500s fastest growing privately held companies in the nation and has been recognized as a Top Workplace in Cincinnati, specializing in technology-based renters insurance program management. The rapid growth of the company has created a wealth of career opportunities. We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company.

Job Description We are seeking a highly skilled Claims Adjuster Coordinator to join our dynamic team. The ideal candidate supports the end-to-end claims process by reviewing, processing, and tracking inbound claims while ensuring clear and timely communication between claimants, internal teams, third-party administrators, and insurance carriers. They respond to phone and email inquiries, research claim details, monitor workflow tasks, and identify irregularities that may require escalation or corrective action.

Through accurate documentation and strong customer service, they help deliver a smooth, consistent claims experience for all stakeholders. They will also evaluate coverage and advocate for clients and customers.

What You'll Do

• Receive, review, and process inbound claims in accordance with established procedures
• Respond to phone and email inquiries from claimants, providing accurate information and guidance
• Constant communication and interaction with Property Management Companies
• Research claim details and gather supporting documentation to ensure complete and accurate processing
• Track claim status and monitor workflow tasks to ensure timely progression
• Identify discrepancies, irregularities, or potential issues and escalate as needed
• Review insurance policies, coverage terms, exclusions, and limits to help answer claims related questions.
• Process claims by gathering documents and other supporting evidence
• Maintain accurate and up-to-date records of claim activity, findings, decisions, and communications
• Coordinate with internal teams, insurance carriers, contractors, appraisers, legal counsel, and other professionals to process claims efficiently and follow up when necessary.
• Keep stakeholders informed, address questions or concerns, and provide consistent customer experience throughout the claims process
• Assist with report generation and data tracking related to claim activity

Qualifications

Experience and Education Requirements

• Bachelor's degree in business, finance, insurance, or a related field preferred; equivalent relevant experience considered
• Proven experience adjusting property claims, including claim investigation, coverage review, damage assessment, and settlement negotiation in the short-term and multifamily industries.
• Active adjuster license preferred or willingness to obtain required licensure within 60 days of employment
• Working knowledge of insurance policies, claims practices, and applicable regulatory requirements
• Ability to use claims management software,…