Senior Commercial Lending Account Manager

Job Category
: CPM Mortgage

Requisition Number
: SENIO
004198

Posted :
November 19, 2025

Full-Time

On-site

Salary: $70,000 USD per year

Showing 1 location

Country Place Mortgage is seeking a Senior Commercial Lending Account Manager in commercial lending operations. Based in our Plano, TX headquarters, this senior-level role is instrumental in driving strategic account management, advancing lending workflows, and developing team capabilities. The Senior Commercial Lending Account Manager serves as a subject matter expert, and operational strategist, collaborating closely with Regional Sales Managers, Retailers, and manufacturing partners.

This role requires expert-level communication, strategic foresight, and leadership acumen. The Senior Commercial Lending Account Manager ensures exceptional client experiences, leads process innovation, and supports credit and underwriting teams with high-impact insights. The role also includes presenting key updates, performance metrics, and strategic recommendations to the Director of Floorplan and Commercial Finance and other departmental leadership.

• Strategically engage with factories and dealers to manage high-value commitments
• Oversee and approve complex invoice and MCO transactions with minimal oversight
• Analyze credit line utilization trends and advise on optimization strategies
• Lead reconciliation of monthly billing statements and ensure financial accuracy
• Facilitate payment processing and troubleshoot exceptions
• Coordinate third-party inventory inspections and lead resolution of audit discrepancies
• Perform payoff workflows, ensuring compliance and timely document delivery
• Lead onboarding for new dealers, delivering expert-level training and support
• Review and authorize pending orders, applying advanced credit and curtailment analysis
• Ensure accurate and timely data entry into Solifi for approved orders
• Provide strategic payoff guidance to dealers and third-party lenders
• Perform document distribution upon loan payoff
• Implement delinquency management strategies and lead recovery efforts
• Partner with underwriting to assess and recommend credit line adjustments
• Manage Help Scout communications and ensure timely resolution of escalated issues
• Foster long-term dealer and supplier relationships, acting as a strategic consultant
• Audit inspection reports and lead resolution of complex unit discrepancies
• Lead financial documentation collection for annual reviews, ensuring compliance and completeness
• Draft and execute formal collection communications, supporting legal and credit recovery efforts
• Design, implement, and advance strategic process improvements and departmental initiatives, ensuring alignment with organizational goals and operational excellence
• Communicate and present operational insights, performance trends, and strategic initiatives to the Director of Floorplan and Commercial Finance and other departmental leaders, contributing to broader business planning and decision-making
• Collaborate with the CPM Retail Sales team to process and route for approval dealer eligibility for retail financing programs

• Strategic, self-directed, and highly accountable
• Exceptional interpersonal and leadership skills
• Mastery of written, verbal, and presentation communication
• Bilingual proficiency preferred
• Proven ability to manage high-risk accounts and complex collections
• Consultative approach to client service, balancing business goals with relationship management
• Comfortable presenting to senior leadership, with the ability to translate operational data into actionable insights

• Bachelor's degree required, in Finance, Accounting, or Business
• 3+ years of Commercial manufactured housing floorplan experience in loan servicing, collections, and lending operations
• 5+ years of experience in commercial loan servicing, collections, lending operations, banking or project management
• Advanced spelling and grammar skills
• Working knowledge on applicable computer software systems to include Microsoft Office and internal software

• Paid Holidays
• 401K Match
• Generous PTO
• FSA/HSA Plans
• Life /Disability/Accidental…