Store Manager, Retail & Store Manager

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Manages the operation of a Walgreens store.

Improves store sales, profitability and image through proper merchandising, protection of store assets, selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience.

• Monitors and analyzes the customer service provided by team members, offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.
• Greets customers and clinic patients, and offers assistance with products and services.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits and Walgreens service traits.
• Resolves customer complaints and helps respond to customers’ special needs.

• Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members.
• Supervises the control of the store money including register counts, withdrawals from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
• Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space.
• Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, liquidating stock and leveraging company resources to avoid out-of-stock and overstock.
• Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
• Ensures execution of District Manager operational feedback.
• Implements store organization through proper hiring and placement, scheduling of work assignments and delegation.
• Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
• Manages operations of assigned location including strict compliance with applicable laws and regulations.
• Ensures staff has working knowledge of all computer and technology systems and software and responds to all system problems by contacting IT support.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

• Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers.

• Analyzes financial and performance data; develops action plans to increase sales and control costs.
• Reviews KPIs daily and prepares to discuss with district management.
• Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
• Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance performance.
• Analyzes performance indicators of the clinic and works with the Clinic Coordinator or Manager to ensure performance and support.

• Identifies sales opportunities to ensure growth and performance of the store and pharmacy.
• Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast-selling items and seasonal changes.

• Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition.
• Monitors and ensures timely completion of required training programs for all team members.
• Makes hiring, promotion and termination decisions.
• Addresses issues and disciplines store team members, engaging with Employee Relations and Human Resources as appropriate.
• Develops employee performance plans and follows up according to deadlines.
• Monitors and approves team member compensation.
• Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.
• Ensures compliance with all corporate policies and employment laws.
• Communicates regularly with team members through one-on-one discussions, group meetings and open communication.

• Participates in company and on-the-job training to improve skills and productivity and attends training requested by District Management and corporate.
• Follows performance improvement plans offered by District Manager.
• Obtains pharmacy technician registration/licensure as required by state law and pursues PTCB or ExCPT certification if required.
• Seeks self-development by monitoring own performance, setting high personal standards and learning best practices.

• Serves as liaison between district, corporate and the store to provide communication, respond to requests, provide feedback and implement initiatives.
• Conducts community outreach and assists District Manager in planning and attending community events.

• Bachelor’s…