Centralized Lending Sales Manager - Plano, TX

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in‑office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsible for the day to day operations of a team of Loan Line sales associates. Plans, directs, supervises and evaluates work flow and sales performance. Coordinated work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. Will monitor performance of staff members according to established monitoring standards.

May approve special price concessions, quotes, bids allowances or adjustments. Involved in hiring decisions and conducts performance appraisals. Champions Bank of America Spirit and consultative sales culture. Enthusiastically supports sales and Customer Care strategies. Fosters internal business partner relationships. Typically requires 3-5 years experience. This position may be responsible for the provision of residential mortgage loans, and as such, is subject to SAFE Act registration requirements.

Pursuant to the SAFE Act requirements, all employees engaged in residential mortgage loan originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion:
  Creates an inclusive team where members are treated fairly and respectfully.

• Manager of Process & Data:
  Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

• Enterprise Advocate & Communicator:
  Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

• Risk Manager:
  Leads and encourages the identification, escalation and resolution of potential risks.

• People Manager & Coach:
  Knows and develops team members through coaching and feedback.

• Financial Steward:
  Manages expenses and demonstrates an owner’s mindset.

• Enterprise Talent Leader:
  Recruits, on-boards and develops talent, and supports talent mobility for career growth.

• Driver of Business Outcomes:
  Delivers results through effective team management, structure, and routines.

• Drives the customer experience and operational execution by providing exceptional customer service, creating a comprehensive pipeline management strategy, and assessing client and specialist needs.

• Performs daily reviews of the lending pipeline to identify and address high level risks and opportunities in partnership with Lending leadership.

• Directs Lending Client Associates (LCAs), conducts sales support alignment, and oversees team productivity, utilization, and daily activities to distribute work accordingly.

• Follows up on routine reporting to oversee the team's progress towards key performance metrics and completes audits to ensure…